Address: 33 Broadgate, London, EC2M 2QS, United Kingdom
Rating: 4.1
based on 225 reviews.
Customer Service
Pros:
"The supervisor Ishak deserves most of the credit for the lovely experience. He was very attentive and entertaining."
"This place is extra amazing because of Alfie the GM."
"The waitress was very helpful and friendly, can't wait to go back!"
"Great staff."
"Friendly and excellent service."
"The staff at Shoryu were incredibly friendly and attentive."
"Our waiter was very polite and attentive; great experience overall."
Cons:
"Really disappointed with this branch as the other branches don't seem this bad with customer service."
"Poor service and average Ramen."
"Service was very hit and miss (Seemed to have a lot of staff members just sitting around)."
"Awful attitude from supervisor whom wasn’t interested in rectifying issue."
"Service is mediocre - twice I asked if we could order, and each time the server vaguely indicated that someone else would do it."
"The service was a disaster."
"Service was not great- had to prompt at every stage."
Food Quality
Pros:
"I really enjoyed the meal here."
"The broth was full of flavors, ingredients delicious, noodles were as we ordered soft as we love, the portion of Ramen is amazing as well!"
"Really enjoyed this ramen and all the sides especially the gyoza."
"Ramen was amazing, absolutely brilliant, can't say anything bad about it."
"The food was good and affordable."
"The food was absolutely amazing better than Wagamama and the kindness of the staff and warm atmosphere really made the place welcoming."
"Oh my gosh SO tasty! Definitely the best ramen I've had in my lifetime."
Cons:
"When I picked up my chicken bun, one side of the dough was raw and came away on my fingers with the consistency of cake mixture."
"The sashimi was a bit disappointing, too warm."
"The ramen broth itself was good but let down by the average quality of the topped pork and noodles tasted store bought."
"The tonkotsu was rather blend while the pork slides were fridge-cold."
"The Kotteri Hakata Tonkotsu, which I expected most from considering Shoryu is a ramen joint, was also disappointing."
"Ramen was great but the Bao Buns were awful and looked like they have been microwaved."
"The soup was an msg affair with no depth of flavour and the pork as you can see in the photos below was ridiculously fatty."
Value for Money
Pros:
"2 starters and 2 mains and a beer...all for around £40...that's a bargain in my books."
"The food tasted great and the best part was the value for money."
"If you got student ID whip it out for 10% off ;)"
"Usually pretty expensive for the ramens but we went on a Sunday and there is a deal that the majority of the ramens on the menu are only £9.90 which was a lovely surprise."
"The prices are also really reasonable for awesome dishes in generous portions."
"It's a fair product for a fair price and is enough to sate my ramen cravings every now and again."
"The food is delicious and comes when fresh and really reasonably priced."
Cons:
"Everything is inevitably more expensive than actually dining in Japan."
"But it was overpriced starters and drinks wise."
"The desserts are slightly overpriced but taste really good."
"Severely overpriced (even with the 25% off offer) for terrible quality Japanese food."
"Also felt like this was not such great value for money."
"I can't believe I paid 15.63 for what I got!"
"Quite expensive for what it was but I guess that's the price of a tourist central spot."
Ambiance and Location
Pros:
"Lovely modern vibe, liked the aesthetic of the circular courtyard outside with lots of restaurants surrounding the centre."
"The overall atmosphere of Shoryu was inviting and comfortable."
"Lovely and cosy set-up to give that intimate feel."
"Nice setting in Broadgate circle, in the summer the its open which gives a nice atmosphere especially in the evenings :)"
"The ambiance, which today was outside under a perfect blue sky, was amazing."
"Great Venue, Broadgate Circle in Liverpool Street."
"The textures and colours of the rooms were very natural (earthy and even bound in rope), and with soft lighting."
Cons:
"Can get crowded on busy evenings primarily due to its location and volume of businesses around it."
"Can get very busy and noisy but this is also somewhat to be expected so my 5 stars remain."
"Also their door doesn't close itself, and everyone who came and went left it open, so lots of cold wind coming in."
"Also it’s soooo loud as all the doors were open so ask to be round the back to the left where it’s not as bad cos wow had a headache after."
"If you like feeling like your in the city surrounded by bankers and what not this is the atmosphere for you!"
"The only downside was that the heating felt like it was on full blast, but that's like a minor thing."
"There is not a lot of space so can be quite cosy."