North Oxford Motorrad Reviews Summary

Customer Service

Pros:

• "Electra and Steve The Manager have looked after me Very Well and all of their team have been fantastic."
• "Clayton Osso (Sales) was excellent from start to finish, nothing was too much trouble, great updates and informative handover."
• "Rian passed my details to Elektra to follow up and arrange the test ride. Elektra did this promptly and her patience and professionalism through the whole bike buying process was a real credit."
• "I bought my Harley Davidson Fat Bob from Alex Reid at North Oxford Motorrad; the service I received was fantastic from the outset."
• "I have bought 2 bikes from Rian who has always provided an excellent experience."
• "Very friendly, highly professional service... Ben, Electra and Josh were all attentive, well-trained, friendly and very helpful."
• "Marc Lacey facilitated both purchases, his communication by mail and phone prior to and after purchase showed excellent care and attention to all details."
• "Seb and the team in the service department... were incredibly quick to get the team into action and diagnose the fault."

Cons:

• "However, the biggest insult was for a BMW dealership to say they won’t take my bike in but I could leave it with one of their trade-in friends."
• "I'm giving three stars to North Oxford Motorrad because... my latest visit wasn't up to my expectations."
• "Absolutely spot on when they want your business however their aftersale service is awful."
• "Great at selling you a bike, but once you have a problem neither NoG or Motorrad are interested. Poor aftercare and warranty."
• "Okay for bikes, but hopeless for accessories and everything else. Got a new bike in June, and still waiting for kit that should have been installed at collection 3 months later."
• "Slightly disappointed! Took my bike for its 600 mile service, which wasn't cheap. When I got it home coolant was way below the minimum level! And no lube on the chain."
• "Really didn't want to give one star, but I have called almost 3-4 times for booking service appointment for engine oil, each time I was told will get a call back but never do."
• "Several weeks later I’ve still not even had a reply from North Oxford Motorrad."

Showroom Environment

Pros:

• "All staff were friendly and well informed (Service dept and management) A pleasure to deal with and very impressed."
• "North Oxfords relaxed and professional atmosphere is an awesome experience."
• "After a long break from biking I visited North Oxford Motorrad on a busy Saturday morning, not really sure what I was looking for. Rian found time to steer me through various options."
• "Clean and tidy showroom. Good choice of bikes both new and used. The staff are friendly and very knowledgeable."
• "Very friendly and knowledgeable. Got great advice on what the best bike for me would be."
• "Thank you for the great customer service experience, I would happily recommend this place to anyone! :)"
• "I had the pleasure of dealing with the Oxford team at the weekend. Wonderful team!!! They are all so polite and helpful."
• "Great Team, always helpful and welcoming. Always my stop off place when passing Oxford - lovely people, even a few South Africans, who aren't bad .... ;-)"

Cons:

• "Took my R1250RT in for some warranty work today and was very impressed with Gregori Sales from the 'after sales' team who dealt with me."
• "I would just like to thank Daniel in services for his help with my S1000RR, it had got damaged by myself and he helped get it sorted very quickly."
• "The only place for me. Really great service from all the guys both sales and after sales."
• "During Covid19 lockdown it was extremely difficult to get a response from many other bike dealers, regardless of brand. However at North Oxford BMW I had the pleasure of dealing with Simon Chambers."
• "Bought a bike here and had a good experience first time round but seems their customer service has gone down hill as the salesman now ignore any emails."
• "What a fantastic dealership and service I received when purchasing my bike recently. Although I purchased a Ducati (a trade in I think) Josh went out of his way to ensure I received the 5-star level of service expected at BMW."
• "Having recently purchased a new bike, a great service all-round and a special thank you to Elektra for managing the whole process."
• "Recently purchased a bike from North Oxford BMW, sales team were very friendly & professional, also special thanks to Thomas G who ensured I had great customer service."