Chemist Direct Reviews Summary

Ordering and Delivery

Pros:

• "An excellent company to deal with. They had exactly what I wanted when I couldn't get it in the high street chemist."
• "Only place I could find that stocked the eye drops I needed."
• "The bulk purchase of items which I can’t buy locally has made a large cost saving."
• "I would highly recommend Chemist Direct. If you need to email them about your order they get back in touch with you in a few hours if not before."
• "Excellent service got what I wanted the next day."
• "The order was delivered quickly, and communication with the seller was good."
• "They had it in stock at the cheapest price on the web and the service was excellent."

Cons:

• "I ordered two identical items for a total price of approx. £30, including free postage. I was sent one item and charged approx. £20 including postage."
• "I orderEd an item a WEEK ago for next day delivery..... it still has not arrived!"
• "Took forever for my order to come when I emailed 3 times no answer."
• "So ordered Thursday at 11.15am paid for next day delivery... well it never came hopefully will turn up Monday."
• "Our last 'next day' delivery did not arrive until after I asked Chemist Direct to chase it up."
• "Order was not completed due to pharmacist taking one item off."
• "I completed a transaction for four items before being informed that three weren't in stock."

Customer Service

Pros:

• "Very impressed with the excellent customer service received from Chemist Direct!"
• "I have been using Chemist Direct since 2013."
• "A simple process to register and order."
• "Chemist Direct have been so very helpful during this lockdown period."
• "When I have needed to call customer service, they have been responsive and helpful."
• "Had to call customer service who were really helpful; love the call back model you have which actually works!"
• "The service provided to me by promptly replying to my emails and the store has everything."

Cons:

• "Would advise people not to use this company...I purchased an item that was absolutely not working and returned for a refund at my own cost."
• "We've been up to our eyeballs dealing with difficult things at home, and I would have reviewed this company when I got chance. But that isn't good enough for Chemist direct."
• "Avoid this shambolic company. I purchased from there three times and they are constantly spamming me with emails."
• "DO NOT USE CHEMIST DIRECT. THEY TAKE YOUR MONEY AND GIVE YOU NOTHING!!"
• "The worst customer service I have EVER had."
• "Chemist Direct ignore any requests to cancel orders once they have been placed."
• "I used the product (beard dye) in the prescribed manner and it didn't work at all so I emailed Chemist Direct over a week ago and never heard any more."

Product Availability and Pricing

Pros:

• "Prices are comparable with supermarkets, including the delivery."
• "I have acne and I order my skincare from there (including prescription only) and I've never had a problem with any of the products."
• "Good products at an acceptable price. Unfortunately they use a courier service (Evri) that was unreliable."
• "The vitamins and minerals are ordered on doctors' advice as the NHS refuses to provide prescriptions for them."
• "Delivery is always fast and they have lots of generic branded goods that cost much less than any branded ones and help save me money."
• "My order was delivered well packaged and at a price that none of the big supermarkets could match."
• "I love Chemist Direct! I can order a product and be confident that I will receive exactly what want."

Cons:

• "Items shown as instock, they are not."
• "Ordered some Solpadeine Max for pain relief, didn't work or touch me at all."
• "The five star reviews of this company are clearly fake."
• "If I could leave zero stars I would. DO NOT USE THIS COMPANY."
• "Do not use! Ordered because in lockdown and paid over £3 for delivery. That was 1 month ago. Still no delivery."
• "Ordered supplies a few weeks back. Was supposed to take 2-3 days, it never arrived."
• "Items in stock on web, but then email to say items not in stock and order cancelled."