Cadham Pharmacy Health Centre & Travel Clinic Reviews Summary

Service Quality

Pros:

• "Bernie and her Team provide a fantastic service for the area of North Glenrothes."
• "Fantastic help from Rebecca...after 1 visit, diagnosed my ear infection."
• "Bernie and all of her staff really are the best in Fife."
• "Bernadette and her team delivered a service that would be impossible to beat."
• "Bernie and the team at Cadham Pharmacy always go above and beyond."
• "Bernadette went above and beyond to help my daughter who couldn’t take the medication she had been prescribed at hospital."
• "Berni has been nothing but outstanding and is very clear that she really cares for each individual person."

Cons:

• "One thing I can't stand is being lied too and fobbed off."
• "Get my meds thru the cms system. No notice by this chemist why it is late."
• "Phoned two days in a row nobody answered."
• "Good chemist that is not very good at all."
• "Worse chemist ever they never have anything when you hand in your prescription."
• "This time last year I was full of praise for them but feel this year they are going down hill drastically."
• "This place is an absolute shambles, unorganised, no communication, can't get repeats on time."

Technology and Innovation

Pros:

• "Called up for a fit to fly test, got an appointment quickly, arrived and was gobsmacked at the state of the art and robotic set up."
• "The technology and services available here are amazing."
• "I am not good with technology but even the robot is easy to use."
• "The robots work perfectly for collecting prescriptions and app for ordering meds is 10/10."
• "The robot dispensing prescriptions is perfect especially during the pandemic to help keep everyone safe."
• "Cadham Pharmacy was our first Pharmaself24 customer in Scotland over two years ago and the way they've integrated their two 24/7 collection points into their service is just brilliant."
• "Bernie is an asset to the community with her innovative robot design and online service."

Cons:

• "staff are all nice, but had several issues with missing items from prescriptions when collected from robot."
• "As it is both a pharmacy and a travel clinic and it is becoming busier, it could do with bigger and more open space."
• "Visited Cadham Pharmacy for my flu vaccination today as had such a good experience last year. I couldn't help notice the number of staff in the pharmacy, including those providing treatments and vaccines to patients, who were not wearing masks which is a real concern in these covid times."
• "Bernadette continued to inform me in quite a abrupt tone that not all the prescription was in at this moment & that I would NEED to pick it up from the robot when that is not my preference."
• "After the treatment I was happy with the initial results until the swelling went down. This resulting in very uneven lips even after swelling subsided."
• "Controlled drugs can't be ordered early but when you order in the time frame given, they are always late, can't win."
• "There was a minor issue with getting the fit to fly certificate as a new system was being implemented at the clinic."

Customer Service

Pros:

• "Cannot Rate Berni and her team enough! So professional and Helpful!"
• "Bernie is lovely and Cadam pharmacy is the one I use all the time, I have re occurring sinus infections and Bernie always makes sure there is an appointment for me at really short notice."
• "Berni, now that winter is over I can feel confident in saying that this has been Jamie's best winter since he was born in relation to his asthma."
• "I called up today with a suspected ear infection and was seen within the hour, and prescribed medication."
• "Bernie has saved the day & I am very thankful to her stepping in & doing the job of a doctor."
• "I would like to give Cadham pharmacy a 5 star rating."
• "Cadham Pharmacy deserves more than 5 stars."

Cons:

• "I put a prescription in, got some of my things 9 days later still not got all my things, staff were rude to my daughter."
• "Avoid! I will never return to this 'award winning' clinic, the owners attitude and practice are a disgrace!"
• "Was very rude the second time round."
• "What’s the point of an appointment system if they’re just going to ignore it?"
• "This is the first encounter I have personally had with Bernadette Brown herself & I am completely shocked that she is happy conducting herself with her patients in such an unprofessional, abrupt, rude & uncustomer focused way."
• "I found her very rude."
• "Unprofessional. Lack of empathy. Rude."

Accessibility and Convenience

Pros:

• "Super easy to access and use the website/app, message the staff and book appointments."
• "I can collect my prescription any time day or night."
• "I also find the Robots very helpful, especially when I'm working outside the hours of the chemist open hours."
• "Love the convenience of using the robots for repeat prescriptions."
• "The robots for prescriptions are great for collecting out of hours, too."
• "24hr access to her prescription robot is priceless and means you can order your prescriptions when it suits you."
• "We don't even have to order our tablets any more. Every 2 months our tablets are automatically picked by a robot."

Cons:

• "Good chemist that is not very good at all."
• "Very disappointed, shouldn't have to chase prescriptions, they should be ready on time."
• "May need to review how the pharmacy handles palliative care medications!"
• "In the current and frightening climate, this pharmacies phone message says they are open from 9am. Hello?? Tried to e-mail them only to find that their email address is non existent."
• "This has been very upsetting for me... After this I will not be back for anymore treatment nor would I recommend anyone to use this clinic."
• "She took about 30 seconds to test my daughter, didn't check her or her mouth, didn't take her temperature or anything before being told in an abrupt manner 'nope, nothing wrong with her, she's absolutely fine'."
• "3 appointments to have ear wax removal, on this the 3rd attempt it was cancelled because the lady was off sick which is understandable what isn't understandable is after taking time off work to attend, the clinic didn't contact me to cancel the appointment."