Newington Pharmacy and Travel Clinic Reviews Summary

Customer Service

Pros:

• "I’m not kidding when I say that was one of the best experiences I’ve had with any customer service... The staff was super compassionate and helped me quickly get a PCR test."
• "The staff at this pharmacy were professional and understood the logistics of international travel very well."
• "Shazad thank you soo much for providing a very professional, efficient and sterling service helping out with our US work colleagues for their same day covid testing requirements this week."
• "The staff here were super helpful and always on hand to answer my numerous questions."
• "Staff were helpful, calm and professional, it was easy and flexible to get an appointment."
• "Staff were courteous, professional and friendly."
• "Thank you Newington Travel Clinic & Pharmacy! Helpful, knowledgeable staff who go out of their way."

Cons:

• "During my visit, I observed what seemed to be an unequal treatment in customer service."
• "Not only they’ve been rude, but literally 5 min after buying a mouth gel for my girlfriend... they insisted on that’s being impossible and that 'their hands are tied'."
• "I have a very bad experience with this pharmacy and its staff. I suffer from depression and anxiety and instead of helping the patient and they further caused my anxiety to spike up when the pharmacist yelled and argued with me."
• "Really horrible, i dont want to even give one star rating. Be careful."
• "There was a lady at the counter who was very rude and was joking about a disable man who just left the store."
• "As a visitor to the UK these people couldn’t have been more hostile and rude."
• "Bad customer service. Very rude member of staff a guy with blond hair and piercings."

COVID Testing Service

Pros:

• "Amazing service from Newington Pharmacy... All of my requirements were met in a short turn around which made my experience completely stress free."
• "I'm so grateful that Newington Pharmacy has COVID tests, including rapid tests."
• "I received my rapid antigen test at this pharmacy... I was done in less than 10 minutes and received my results within 30 minutes."
• "Took a RT-PCR test for travelling abroad... Got my test results in less then 24 hours!"
• "I received results for my PCR test very quickly, less than 24h so it is very safe if you are taking it to travel."
• "Antigen testing turn round time including written result 20 minutes. PCR test results returned by email (they send out to a lab) in just under 24 hours."
• "Got my PCR test here for travelling abroad, I have went to newington pharmacy 3 times for the test, 2 home test kits and 1 one on site test and both are very quick and easy."

Cons:

• "Used this pharmacy for a Covid test before travelling for work a few weeks ago. They did not send the completed test kit to the laboratory on time & therefore I did not receive my results in time to fly."
• "Honestly the worst pharmacy I've ever been. They'll tell you to come back tomorrow, come back in 20, then you will still have to come in and wait."
• "It has cost me another £100 on top of £960 just to sort the issue."
• "Avoid like the plague."
• "Used this pharmacy for a Covid test before travelling for work a few weeks ago... Had to cancel the flights, rebook at my own cost & have another covid test completed which was a very expensive cost for me due to their error."
• "HUGELY DISAPPOINTING CUSTOMER SERVICE - bought a £165 COVID test for an urgent travel trip (for essential medical reasons) in October 2020 as it was the only test in Scotland I could get back on time for departure."
• "My same day PCR test did not return on the same day, and I have missed my flight."

Pricing

Pros:

• "Also the price of the kit is less than other providers."
• "The medicine I bought has 20 tablets in a box which is about £3, and 40 tablets in a box which is £5.40."
• "For lateral flow it is £69 (€16 back home in Italy) the set up is appalling."