Pall Mall Barbers London | Trafalgar Reviews Summary

Staff Performance

Pros:

• "Amber the barber/hairdresser was really good."
• "Paul was knowledgeable and extremely talented barber."
• "LIBORIO performed my shave. He has outstanding professionalism and gave me the smoothest shave I’ve EVER had."
• "Michael did a fantastic job and I can’t wait to go back and see him for another trim in a month’s time."
• "Bobby, lovely chat and very polite! He was very well prepared and met all my requirements which is very rare!"
• "Mark was very professional and gave an excellent haircut."
• "Paul knew exactly what to do with my hair and the result was the best haircut I’ve had."

Cons:

• "First and last time for me, I had a really bad experience with Amanda."
• "It was one of the worst haircuts I've ever had."
• "A £40 haircut that in truth was the worst haircut I ever received."
• "Either Alex is deaf or just refuses to listen as he gave me hair cut that was so far from what I asked for."
• "Each time I explained what I wanted, he appeared annoyed or indifferent."
• "I had a hair cut that at Pall Mall barbers- it was TERRIBLE he cut off so much hair and one side and just left the hair grown on the other side because he’d clearly made a mistake."
• "In terms of skill, I could have gotten the same haircut at a £8 place."

Customer Service

Pros:

• "The Trafalgar Square branch is gorgeous, the staff are wonderfully friendly."
• "A nice little place with a good atmosphere and friendly, pleasant staff."
• "All staff were so nice and great with my x2 children paying them extra attention."
• "The staff are welcoming, professional, and create a relaxed atmosphere."
• "All the staff are friendly and welcoming, prices are very reasonable."
• "They even brought my girlfriend a cup of tea while she sat outside waiting."
• "Sent my son Ryan into the barber's for a back to school haircut, being young I was nervous But the friendly receptionist put him at ease and the barber made him feel very comfortable."

Cons:

• "Trying to call the barber was a joke also, I got a service desk somewhere in the US."
• "Utterly disappointed, waste time and money. What’s the point of having customer service over the phone who are completely not aware or trained at all?!"
• "But the people you have on the phone for bookings, they are terrible and very confusing. Sounds like they have no idea what they are doing and every time I try to call and book it's very difficult."

Booking System

Pros:

• "Nice that the app also stores previous appointments."
• "I recommend to book an appointment online, call or the Pall Mall Barbers App."
• "Next time i need a trim, i will just book an appointment through the app."
• "Making an appointment was easy."
• "First time using them, and downloaded the app, was great! It automatically checked me in, and automatically paid once I left which was really handy as I was in a rush and so convenient."

Cons:

• "Amber the barber/hairdresser was really good but the website and booking mechanism was an absolute shambles, I couldn’t even select a hair and beard trim, I could only select one or the other."

Value for Money

Pros:

• "Good value for money and a 10/10 experience!"
• "It’s really great value for money and you feel like you’re getting a great atmosphere as well as getting your hair cut by talented and experienced staff."
• "Highly recommended. Very good value for the money as well."
• "A decent price considering it is located in Central London."
• "As a guy who has embraced bald while it still (mostly) my own choice, I found a head shave for £30 to be a great price, especially in Central London."

Cons:

• "Paid £90 for 'the works' and did not recieve the full time stated neither received the friction massage. So was overcharged."
• "It definitely didn't worth £30!"
• "I wanted to try a “premium” barber and I was more then happy to pay a “premium” price. The result is not premium at all, haircut is not worth it £60."
• "The only reason I don't give 5* is because I do feel the cost (£30 for 30 minutes) is verging on the too expensive for the time allocated."

Atmosphere & Experience

Pros:

• "Definitely my London barber! Top!"
• "The place is nice and comfy and has a lot of style just like all the workers there!"
• "Really loved being in the corner room, it felt so comfortable quiet and chilled."
• "The atmosphere is welcoming and fun. The location is great being so close to Trafalgar Square."
• "Fantastic atmosphere & a level of skill to match."
• "The decor mixes traditional and modern for a relaxing and enjoyable atmosphere."
• "The environment is on point, from the moment you walk in you realize that is the real thing."

Cons:

• "Also the place is quite dirty."