Creams Cafe Croydon Reviews Summary

Ambiance and Atmosphere

Pros:

• "It was fairly quiet, plenty of seating."
• "But it was an okay spot to quietly pass time without disturbance."
• "The ambiance is beautiful and friendly staff enhance the overall experience."

Cons:

• "The restaurant was cold due to the door being open."
• "Something was missing in terms of vibe too."
• "The place is understaffed and the ambiance suffers as a result."

Service Quality

Pros:

• "Staffs were very friendly. Definitely going there again."
• "Very professional well served with manners. Five stars for service."
• "Exceptional Customer Service by Aravind, his knowledge of the menu was impressive."

Cons:

• "Service in here is pretty useless. Took about 15 minutes to pay."
• "Waited In line for ten minutes, only to be told at the till the ATM machine was out of service."
• "The actual dessert was great, but the service is awful, had to wait 30 minutes to order."

Food Quality and Variety

Pros:

• "The desserts were yummy and the customer service excellent."
• "Loved the ice cream, created my own with soft vanilla ice cream, milk chocolate sauce, strawberry slices & roasted nuts."
• "The waffles which were huge and very tasty."

Cons:

• "The waffles were chewy and I’m pretty sure there was flour still on the inside."
• "We ordered for 6 persons for dine in. They took 45 min to deliver."
• "The strawberries and banana had a taste of fermentation."

Cleanliness and Hygiene

Pros:

• "Very clean and modern interior, well presented."
• "Visited yesterday with my friend. The deserts were nice and the customer service was very helpful."
• "Family school holiday outing...Very good customer service, with food not taking long to arrive."

Cons:

• "The tables required deep clean long time ago, so do floor, covered with crumbles."
• "Disgusting service, everyone who works there is absolutely terrible workers. Waited for a milkshake for 30 minutes and wasn’t up to standards."
• "The floor and furniture were dirty and disgusting from every aspect of a business."

Overall Experience

Pros:

• "Amazing customer service!!! From the moment I came in with my grandkids, the welcoming atmosphere and attentive staff made us feel at home."
• "Best experience, beautiful ambiance, friendly staff, and excellent shakes and ice creams."
• "Thank you to Fiona, Chloe, Sylvia, Denis, and Dlam who really looked after a big group of people."

Cons:

• "To prepare the order, it took over 25 minutes. But most upsetting, that place is really dirty."
• "The worst Creams I have ever experienced. Would not even rate it 1 star."
• "Worst customer service ever. Sarah was extremely slow, the staff was chatting behind the tills and ignoring the customers."