Boots Reviews Summary

Customer Service

Pros:

• "She is so honest with her recommendations and she just gets it perfect."
• "Staff from the beauty section were so helpful. One of the ladies at the make up counter went above and beyond."
• "Excellent service from Safa on the Clinique counter. Very knowledgable and welcoming."
• "Great service by the optometrist and the sales assistant."
• "The gentleman who greeted was very courteous and polite."
• "Upon arrival I was greeted and assisted by a lovely Davina."
• "Amazing customer service! Not sure what his name is but he is a Pakistani/Indian man I believe he works in the perfume section."

Cons:

• "Chaos at the self service tills the white lady wearing a red tee shirt was hopeless not responding to anyone quick enough when the customers had issues on the tills plus her manners were dreadful not friendly at all."
• "Opticians staff were totally engrossed in their conversation. Totally ignored me."
• "I have been trying to contact them on the phone for 3 days and have not spoken to anyone. Useless.!!!"
• "Poor customer service I try find help and ask staff from shop everyone was ignoring me."
• "The sales assistant decided that it was more important to finish stacking the shelves than to serve a paying customer!"
• "Worst experience ever the staff there are very rude and unsympathetic, my click and collect order was to this store, when I collected it, the foundation bottle was broken."
• "Full of bored staff who make it their mission to ignore customers like their life depends on it."

Store Layout & Stock

Pros:

• "Also has a big perfume and after shave counter with a lot more variety then most stores."
• "Lots of products to choose from."
• "Great Boots store with a bigger selection of items then other stores."
• "Its a big brach of Boots, one floor. Picture print available. I can find what I look for easily and their stock is always good."
• "One of the best boots in London, plenty of products and stocks."
• "It is a busy Boots as its also in Brent Cross so super busy, but not a long waiting time to check out 👍 I find it has everything being quite a large Boots."
• "This is my local boots and it’s like taking a kid into a candy store. They have everything and the customer service is superb."

Cons:

• "This store is well past its sell-by date."
• "Very hot and seemed overcrowded. Ridiculously long wait to collect an online order at the Medicine counter where there was only one assistant."
• "Very poorly laid out, difficult to find specific products or even category of products."
• "Aisles are too narrow as it is probably filled with too much stock."
• "Almost all testers were dirty/messy or leaking, it was almost impossible to try something out!"
• "Often find popular items out of stock."
• "This store has no air conditioning at all and is a place to avoid in the summer."

Staff Attitude & Behavior

Pros:

• "Najima? Lovely lady who is the manager of the smelly, (perfumery and cosmetic department) was Wonderful."
• "Boots you should be proud having such a pleasant member of staff."
• "Amazing lady at No7 called Sarah! For the best customer service and makeup advice, she is the lady to go to!"
• "Lovely young lady on N•7 Cara I believe was very helpful although she works for N•7 on her free time gave me some time to help me find a product other staff couldn’t help me with big thanks to her and I definitely recommend going to boots in Brent cross, it’s very clean as well thank you."
• "A member of staff overheard and took us to where it was."
• "Very helpful staff at this shop! Special thanks to Amanda who served me at around 12pm on Sunday 12/02/2023!"
• "Pharmacy services are excellent in this branch, special thanks to Miss Farhana at the pharmacy counter who has always given great advice and dispensing services!"

Cons:

• "Last time when I was in this store I went to the stand where the batteries were and I could ask the battery but unfortunately the lady was busy cutting off the nail."
• "She was rude, short and cold."
• "The middle aged Asian bald assistant manager, approx 5’6, slim built wearing striped blue shirt should be thoroughly retrained."
• "Today I went to this store because I was interested in a perfume ... and I saw two cashiers who were looking at me in a super wild way."
• "One of them rudely looked me up and down and barked that it did rotate and had to use both hands to turn it!"
• "The managers treat the staff really badly, there is also a lot of racism."
• "They can stick their good... I pay for customer service.. Not rudeness!"