Address: 52 Station Rd, Hayes, UB3 4DS, United Kingdom
Phone: +441895320910
Rating: 2.1
based on 115 reviews.
Reception Staff
Pros:
"I like the lady receptionists who looks like Whoopie Goldberg, she's the best."
"The staff at Hesa are so incredibly attentive and helpful, in particular the manager Mohamed Nadeem who is very understanding and always willing to help in any which way he can."
"Management very professional."
"Needed an appointment and I called last evening, lady on the line was very polite and said best to call tomorrow morning at 8am and I did that, got through and the receptionist booked me in for 10.10a.m no problems and a very happy and a good service."
"Walked in with registration query, even though the reception was very busy they were quite efficient, helpful and dealt with with my queries professionally."
"Had a lovely lady on the phone responding to my enquiries about the Centre, she was polite and very informative."
"hello everyone Anita a recesption lady i dnt know her surname she wear hizab all the time she is really really helphfull lady."
Cons:
"The WORST GP SURGERY EVER SEEN IN MY LIFE. The staff in the reception just chilling around and eating all the time NOT EVEN SMILING AT PEOPLE ALWAYS UPSET."
"Horrible staff, theirs a loud and rude Indian lady doctor whose running this place like it's hers."
"Good doctors but rude and disrespectful reception staff who will hang up on you mid call then ignore you call."
"The gentleman was swearing at my husband n the member of staff at the reception was supporting him this is not the way to treat patients."
"Most of the staff are extremely rude and unhelpful."
"Today 12pm Saturday 2023, my husband had gone to hesa medical centre there were two Indians receptionist were very rude."
"A horrible practice, the reception staff are absolutely horrendous, no communication skills what so ever and always so rude."
Appointment Scheduling
Pros:
"Never had any issue. I get appointments quickly and many times even same day appointments."
"Always have appointment when needed."
"The positive thing I like about this surgery is that you get your appointment very fast."
"I've been to different appointments too and I am feeling much more positive about this practice in general because of those appointments going well and me being able to get the help I've needed in a timely manner."
Cons:
"When I call... and I'm number 1 in the que... don't ever hang up on a patient... especially not one that's been left on hold for THIRTY MINUTES."
"i've been on hold for about 1h30 and when you finally at number 1 at the que it's disconnected."
"On hold for 49 minutes.. at the end I was told i can get an appointment after 4 weeks!"
"Long waiting times on the phone, the music on the phone is obnoxiously loud and sometimes cuts off and you are just left on the ringer for 30 odd minutes not knowing if the thing even works."
"I’ve been calling every day and waiting in hour long queues just to make an appointment."
"It’s a challenge trying to get an appointment."
"They never have any appointment available when we needed...Such a waste of time."
Professionalism and Care
Pros:
"Doctor- Doctor Amutha Sukanthan is simply amazing."
"The surgery is the best in the area, putting patients first is their main concern, from appointment to check up."
"Nurse and doctor were very nice and polite."
"Dr. Amutha has always been very compassionate, listens & explains calmly."
"I've managed to speak to the Physician just briefly about mental health while I was coming in for help with something else and I found him to be very helpful and kind."
"Recently changed GP. Really impressed by the whole team especially Dr Fareed Nasir. He was extremely professional and thorough covered not only my problem that I called for but also my other problems I had been struggling with."
"I had blood tests taken this morning by nurse Rebecca, who was absolutely fantastic."
Cons:
"Dr saeed is a zero doctor doesn’t know anything only comes for waste of time."
"Prescription is wrong when collecting at chemist, gp staff dont seem too concerned about it."
"This is a terrible surgery. Some of the doctors are not professional specially Dr Fareed Nasir."
"Simply useless doctors. Went there because of severe sore throat, almost impossible to swallow, and the doctor just told me to wait 5 to 10 days and it will go."
"The GP asked him to look for private care as they don’t have capacity and showed no care at all."
"Very poor medical centre. The reception staff are rude and the Dokter writes wrong medication or cheap to patients!"
"Waste of time the ‘doctor’ didn’t even get up his chair to inspect my back injury."
Facility and Organization
Pros:
"Surgery is cleaner than it ever used to be."
"More Organised and there's a facility to self check in once you are there on your day of your appointment."
"It's a clinic of high quality care for the more complicated wounds or skin /eye's/or more sophisticated -viability etc."
Cons:
"Dated inside."
"They had no temperature probe to test my temperature and equipment to test my oxygen levels. Very disorganised!!"
"Even though the waiting queue is very long but its understandable due to present pandemic situation."
"No practice Manager, No medical receptionist."
"No manager or a higher authority person to talk to, no one to complain or raise you grievance only reception staff that do not know anything and care less."
"The new phone line system means if you can’t join the queue, you have to hang up and redial."