Cowtown Grill Reviews Summary

Food Quality

Pros:

• "Sensational food ordered the Mounties platter which was incredible best burger around by far."
• "The burgers were absolutely great and perfect portion sizes!"
• "The burgers are definitely up there with the best in town - the meat is always juicy and cooked just right."
• "Has a burger after reading other reviews and wasn't disappointed, the burgers are out of this world."
• "Honestly one of the best burgers and fries I've ever had."
• "Everything, everything was on point! The burger was meaty goodness and brisket was beautiful."
• "I've lived in the area for over 5 years and always passed this place and wished to try it but have never seen anything to say it was halal."
• "Absolutely amazing food! Easily the best burger I’ve ever had."

Cons:

• "Sadly despite rave reviews my takeaway delivered experience was shocking. The flagship chip thing was the most horrible just warm coagulated mess tasted pretty naff."
• "The fries were tasty but the service was appallingly slow -45 minutes for a simple burger and chips and only one other table taken."
• "The food is always good but it’s hit and miss on delivery. They deliver themselves via the diff food apps, there are no real time updates on delivery status."
• "The staff were friendly but the burgers came out tepid, with wet buns on the bottom, and at totally different times."
• "Service was very slow, an hour before they took our order, another hour before the food came."
• "Boneless wings came as breast fillets which I dont eat. Many people of my party was satisfied with the food, I just wasn't a fan"
• "After it being recomedommended by a trusted ( in the trade ) friend we went for my wife's birthday unfortunately the food was very very over seasoned and the chips on the pouting were over cooked and old very disappointing"
• "Just recently visited here ( 2As and 2 children 11 +5) for the first time and loved it. Lovely food, menu and atmosphere and very friendly staff who looked after so well."

Service

Pros:

• "Staff were great and provided us with complementary ice cream!! Highly recommend this place and would come back."
• "What I really appreciate about this spot is that the staff clearly take pride in what they do."
• "Great service. Just go when you are hungry because the portions are massive."
• "The atmosphere has a Canadian log cabin feel. And the staff were lovely."
• "Went for a birthday treat after having it recommended. Great service with a smile."
• "The food was amazing. We had the three little pigs burger and the big bad wolf burger. Along with an amazing milkshake."
• "Fantastic food. Excellent service. I had the godfather burger and Brooklyn poutine."
• "The staff were polite and friendly. The food was gorgeous - there were so many things on the menu that we could have chosen."

Cons:

• "Very slow service, understand it is busy but 20 minutes for 2 soft drinks, another 10 for starters which weren't great."
• "Service was very slow, an hour before they took our order, another hour before the food came."
• "Ordered for collection to pick up at 7.15pm, to be told it will be another 15 minutes, my other half is still waiting in the restaurant 40 minutes on still getting told 'won't be long sorry'."
• "Would not go back just because the way complaint was treated by management."
• "My only negative, (and it is a small one) is that the toilet could do with a bit of a clean."
• "AVOID AVOID AVOID. After being 45 mins late, seven calls and left on hold for 4 mins- they told me food hadn't left the kitchen and would be ready to leave in about 10/15."
• "Incredibly delicious, I got a takeaway and I didn't expect it to match the pictures of people dining in but it was spot on 👌 I think this place would really shine as a dine-in restaurant though... I'll be booking a table as soon as lockdown is done!"
• "Utterly delicious burger with bacon, jalopenos, salad and fries together with a California IPA. Service was exactly the right balance of friendly and attentive without hassling."