The Bentall Centre Reviews Summary

Accessibility

Pros:

• "The whole centre is lift and level access."
• "Bentalls has escalators, lifts and staircase and is very accessible."
• "It has disabled access with several accesses to surrounding streets."
• "For disability access use the second car park as you drive along the access road."
• "There are lots of lifts, escalators, WCs, parking spaces, and the centre is dog friendly."
• "The Centre has two car parks making it easier to park than elsewhere."
• "Parking is plenty full even in peak times."

Cons:

• "The only down side is if you need to use the lift, often only one of the three lifts works, they are small and confined and so you end up waiting too long to move about the floors."
• "Lifts can be a pain so those with buggies prepare for a wait whilst it's busy."
• "It's a shame the only main way to the other floors with a pram is 2 lifts located in the middle of the mall."
• "Some of the escalators didn't work in the mall."
• "However many of the escalators were not working."
• "Lifts did not work. No-one could help me get to the 8th floor for the bridge."
• "The only reason to dock a star is non availability of toilet facilities on all the floors."

Shopping Experience

Pros:

• "Excellent shops, from luxury to sporting goods stores you can find everything."
• "This shopping center is huge with 3 floors full of shops."
• "Beautiful shopping center, very large with modern and cool escalators."
• "Always changing and always busy, The Bentall Centre is a nice, bright and enjoyable place to shop."
• "Currently they have an excellent variety of shops, H&M, zara, Mango, superdry, Apple amongst others and a few decent restaurants too."
• "Everything you need under one roof. Its great for families too as they have the play area downstairs."
• "A great retail experience which caters for most tastes."

Cons:

• "Not a very good selection of shops either."
• "I'm guessing the landlord is hiking lease prices here, as there is an increasing number of vacant units."
• "I've never actually bought anything from this mall. Must've been about 10 times or so and never found anything of value or that I've really wanted to buy in any of the shops."
• "Other than Bentalls, not really sure what the point of such a large shopping center is."
• "It is not a very cool place to visit or shop, most of the shops are out of easy access."
• "All in all good centre a bit disappointed with the store layout for toy section as lego products are all over the place and lego statues are misleading."
• "The bentall Centre is great but there are no signs telling you in which direction all the shops are."

Cleanliness and Maintenance

Pros:

• "Always busy and clean."
• "The place is very easy to find, very connected and right in the center of Kingston."
• "It was refurbished to accentuate the pride Kingstonians have of their town!! The architecture of the shopping mall is stunning to say the least!"
• "Wonderful environment, staff are polite and understanding."
• "Great shopping hall, beautifully designed and bright, with plenty of natural daylight."
• "Staff around cleaning and security. kept clean round the clock."
• "The toilets are clean well kept all escalators work and there are lifts as well."

Cons:

• "The toilets were utterly filthy."
• "Literally feels like a prison block. Zero signage in the carpark and is not a very pleasant place to be in."
• "Large shopping centre, lots of shops and free WiFi. In general a pleasant experience except for the crowded lower floor close to the fast food restaurants, with loads of teenagers eating while sitting on the floor it inevitably gets a bit greasy."
• "The only complaint is that rubbish bins can only be found in the toilets."
• "It was too difficult to locate the toilets, there were no signs in sight."
• "However, my only gripe is the lack of seats around the main corridors etc. Especially on the upper floors."
• "Very large and busy. Cold inside. Lots of shops. Really stupid though that there's hardly any seating."

Customer Service

Pros:

• "Nawal in the furniture department was amazingly patient with us whilst trying to decide on a dining table."
• "I found him both professional, helpful and very knowledgeable."
• "Went to bental food hall upstairs and lovely lady called Grace Agaren was really helpful to me and my little girl to choose what to eat and enjoy both of us."
• "Chris really knew his stuff and explained the different ingredients within the fragrance which was really nice."
• "A wonderful shopping centre that I've been visiting since I was a child😀 The friendly staff are always ready to help and there's a huge selection of wares for sale across all departments in store."
• "The staff members are friendly and knowledgeable, always ready to assist with any queries or recommendations."
• "Great experience and awesome service in food hall, shops and toilets."

Cons:

• "And a year later, up to this date they haven't change the sales person in this review and they have not apologise or even acknowledge this. Appalling really!!! AVOID IT ALL TIME"
• "Didn't receive very good service when I visited here to purchase a pair of shoes. Staff not very helpful."
• "Staff could do with some customer service training."
• "I went to their home section and spent 20 minutes looking for a sales assistant to speak to, some staff saw I was in need of assistance but chose to put their heads down or disappear."
• "Staff was so unfriendly and rude, making me waiting whilst three team members seemed not busy at all."
• "First floor manager by the name 'Fowrooh' has serious attitude problems, like to talk down to customers."
• "BAD CUSTOMER SERVICE... I HAD A REALLY UPSETTING EXPERIENCE THAT I HOPE MANAGEMENT SHOULD BE AWARE AND MAKE SURE THAT WILL NOT HAPPEN AGAIN TO ANY CUSTOMER IN FUTURE."