Address: London Colney, St Albans, AL2 1BW, United Kingdom
Rating: 4.3
based on 183 reviews.
Shopping Experience
Pros:
"Retail Park, close to St.Albans, featuring many high street chains and, particularly, HUUGE Sainsbury's 'S AND M & S next to each other."
"Great place to shop."
"All the best stores in one place..."
"impressive shopping plaza."
"The shops here are huge with the largest selection I’ve ever seen."
"Fab shopping park with extra large M&S with cafe/restaurant."
"It is a great destination for shopping enthusiasts. The park offers a wide range of stores, from clothing to electronics, as well as several dining options."
Cons:
"Daft design of car park. It's split in two halves. Driving from one half to the other is risky due having to cross 2 lanes both actually exit lanes."
"Really don't like this store and many people not happy on our visit today as all self service."
"Another M&S getting it wrong, confusing layout as usual same clothing products scattered in different areas and no consistency in clothing."
"Dated shopping concept, disjointed, claustrophobic M&S with low ceilings. Reminds me of a Maze because you can lose your sense of direction easily."
"I'm not a fan of large, out of town shopping centres."
"The car parking can be a total nightmare and overshadows the benefit of the larger stores."
"No character or any attempt to create a congenial environment."
Parking
Pros:
"Always free spaces, currently free for 3 hours (cameras in use to monitor elapsed time)."
"Excellent parking for both M&S, Sainsbury's and other stores."
"Lots of parking spaces, helpful staff in most stores."
"Was lots of empty spaces so parking was easy."
"The retail park is easy to get to, and has loads of parking."
"Ample free parking (3hr limit if memory serves) and a reasonable selection of big chain stores."
"Free parking for 5 hours and plenty of space so even at Christmas there’s room for everyone."
Cons:
"Not overly impressed by any shopping centre that limits time on parking, imposes parking fees or uses a third party for parking management."
"Still no EV charging points in this huge retail park."
"Probably the worst car park going. We visit the Sainsbury but you're funnelled into a narrow opening with people just standing around causing an obstruction."
"Parking is a small problem. Many motorists had parked their cars so badly that made it harder for others to park."
"Car park floods in the rain and gets overcrowded in December."
"Car Park can be a little confusing with lane changes - take care if walking through."
"There is a real issue here regarding disabled parking spaces."
Customer Service
Pros:
"I visited last week, to look for a sofa...I was very impressed with Marks & Spencers range of furniture, the staff were very helpful & polite."
"The staff are brilliant and extremely polite and helpful."
"Staff very helpful as I could not find a top I was looking for member of your staff help and order item to be sent to water field Watford."
"Their staff were very helpful, polite and we had a bit of a giggle. Good sales people."
"We went to M and S and was served by Graham in the bed linen department. He was very knowledgeable and helpful about what pillows and duvet were a suitable buy."
"This is a big M&S store with lots of choice and friendly staff."
"Main shops are M&S and Sainsbury's. The M&S has recently been extensively refurbished with a large and really well stocked food hall."
Cons:
"Really don't like this store and many people not happy on our visit today as all self service."
"Visited the new M&S restaurant, oh my members of staff wandering around aimlessly looking where food had to go, customers complaining about the screen ordering."
"Only stopped for fuel at the Sainsbury's station. This must have the most miserable staff at the checkout I have ever known?"
"Staff at Lloyds pharmacy were not helpful! Had paid for shopping went back for medicine asked to pay at pharmacy seemed he was doing me a favour!"
"M&S restaurant first floor needs more imagination not enough sandwiches, nobody to fill all shelves asking why????, staff no reply, tables not cleaned with disinfectant, many occasions same story."
"I did find service in Sainsbury's trying - only half the checkouts were open and even the self service checkouts were only 60% operational."
"Had a really rubbish experience in the lead up to Christmas. They handed my collection order over to someone that was not me."