Brent Cross Shopping Centre Reviews Summary

Family and Children

Pros:

• "Good place to bring your kids."
• "Kids play area and free top quality toilets + baby changing."
• "We went with friends with kids, and we found a little play area for them too."
• "There are free crazy mini golf experience this year. I suggest you to book online."
• "Good variety of services."
• "A really nice and big mall to walk around with so many retail brands in one place."
• "It’s well connected, with loads of busses to different parts of London, literally parked outside."

Cons:

• "But what can children do, when it rains? Almost nothing for them inside the shop."
• "Lovely soulless structure with too many bored children in strollers."
• "The area is well sign post, but not ideal for young children running around."
• "It gets absolutely packed on weekends as people come just to pass time, which can make navigating very hectic with crowds of shoppers and children running around."
• "Always very crowded... There were not enough places for families to eat."
• "The bus station outside Brent Cross scares me a bit, it's a nightmare to be honest!! It's very crowded and school kids push and shove you to get on buses first."
• "The idiotic decision making that allowed pets to come into the centre has led to a distinct lowering of the standard of cleanliness."

Parking and Transportation

Pros:

• "Parking is fairly limited for a centre this big, but I still managed to find a space in about 5 minutes, so not too bad."
• "Parking is free and you will find parking spots most of the time."
• "Parking is quite well organised."
• "Best features are very vast car park and wheel chair accessible, with lots of restaurants and cafes."
• "Free parking too, which is a brilliant bonus."
• "Plus free parking in 3 car parks all around the shopping centre."
• "Ample free parking."

Cons:

• "It’s nearly impossible to get in or out from the parking area especially before Xmas."
• "Difficult parking."
• "Just be aware going on peak times will leave you looking for parking for a while."
• "Parking is fairly limited for a centre this big."
• "The number of parking spaces is insufficient, and even worse, they are poorly marked and too small."
• "Navigating the car park can be problematic and it’s not next to the tube."
• "Issue with parking."

Shopping Experience

Pros:

• "A clean and tidy shopping centre."
• "It has an apple store and a Waterstones."
• "Good range of shops notably John Lewis, Fenwick and Apple store."
• "Very easy to get to from Watford. The bus station is right outside."
• "There are newer and larger shopping malls, but as a one stop shopping location, it still delivers."
• "The plaza was very clean and bright."
• "Brent Cross is a nice shopping centre to visit, lots of shops and a good atmosphere."

Cons:

• "I personally do not like this shopping centre."
• "Always disappointing shopping mall."
• "It's an average shopping centre, doesn't really have anything worth going for."
• "The layout of the place feels cramped and overcrowded, making it quite challenging to navigate through the various shops and stores."
• "Brent Cross remains very dated in comparison to other shopping centres."
• "Old, dirty, lacking charm. And that's just the people! That place really needs updating."
• "The shopping centre is nothing special... pet are not welcome anywhere, excluding guide dogs."

Food and Dining

Pros:

• "We had dinner in The Kanteen where the food was very good."
• "Visited this shopping mall and really enjoyed it... but the food was fantastic little expansive though."
• "Lots of yummy places to eat."
• "Food options are not huge but delicious food you can also find as well."
• "The falafel o at the junction where is m&s food is amazing."
• "Also great places to eat."
• "Plus here is a decent choice of restaurants and cafes at all price range, catering to busy families."

Cons:

• "The restaurant selection is poor."
• "The food court does not have enough options."
• "The food outlets are limited to the usual fast food outlets, Nandos, kfc, McDonald's, auntie anne's, etc, spread out through the centre. With no meaningful seating area."
• "Eating establishments which are thin on the ground and spread all over the place!"
• "However the Place to Eat in John Lewis serves bland & tasteless food for the prices it charges."
• "The McDonald's in this Shopping centre is totally and utterly disfunctional."
• "Restaurants: McDonald's, Nando's, Wagamama, Pizza Express, Shake Shack Burgers, Leon and many more including smaller food stalls."

Customer Service

Pros:

• "Maureen, she was so attentive and patient."
• "Ali spent a lot of time and care helping us select the right furniture."
• "I spoke to a gentlemen Wayne, and he answered my question very nicely."
• "The customer service was really good as I lost and want to find out where should I go. They guide me amazingly."
• "The customer service staff were brilliant."
• "Customer service never disappoints."
• "I recently had a fantastic experience with Dyson's customer service, particularly with a representative named Jaya."

Cons:

• "The Ted Baker sales representative accused me of foul play."
• "One of the customer service staff members, a woman with a dark complexion, initially seemed to disregard our presence."
• "Only deducting a star because I’ve found quite a few of shop staff to be dismissive and sometime a little rude."
• "Absolutely no customer service available in John Lewis and rarely have staff."
• "I called Brent Cross to ask about their Monday bank holiday opening hours, and the lady on the phone answered with 'whatever is on the website is what it is'."
• "Please don't use hungry people or person in social place. Shameful to this place no one e controlling there. Be aware of security and their attitude with people."
• "Worst place ever! It looks homeless, there are no trendy shops, only Mcdonalds and starbucks to “eat” and no places to sit."

Facilities and Amenities

Pros:

• "It is very clean. Security staff was very visible."
• "The loos are clean, and there’s lots of information hubs around the shopping centre."
• "There's also a wheelchair loan facility for people with mobility problems."
• "The atmosphere is great and the place in maintained to a very high and clean standard."
• "Nice toilets on every floor and inside every big store."
• "The toilet facilities, near the food court, are immaculate."
• "So many shops have security for safety. It is wheelchair friendly with lift and parking spots that wheelchair users can use."

Cons:

• "Public restrooms are limited and hard to find because of poor wayfinding signage."
• "Toilets are shameful, abysmal."
• "Very dirty and one toilet cubicle so filthy cannot even enter."
• "The idiotic decision making that allowed pets to come into the centre has led to a distinct lowering of the standard of cleanliness."
• "Odd layout, not easy to pick a route to browse, the map is confusing."
• "It feels super cramped especially when it's super crowded."
• "The shopping centre was okay, very dark ' can't tell if it's morning or night."