The Cornish Bakery Reviews Summary

Staff and Service

Pros:

• "The staff were very friendly and had time for a smile, despite being busy."
• "Staff were so friendly! Sadly they had sold out of quite a few things by 4pm, but I assume this just proves that place is popular."
• "Everyone was really friendly, especially the lovely lady who served us both times we went!"
• "The gentleman who served us was quite friendly and knowledgeable about the area."
• "The owners are fantastic as well as the staff. Very warm and welcoming!"
• "Guy behind the counter was very friendly and welcoming."
• "A great cafe with personality. The baristas there are personable, wear warm smiles."
• "The staff was nice and friendly, we ordered coffee and pastries which were very delectable."

Cons:

• "The service we had was really poor, but looking at the other reviews it looks like a one off."
• "The food was good but the guy behind the counter was clueless about the day of week and where his queue started and ended."
• "Drinks were served in take away cups because they ‘had too much washing up to do’."
• "What a shame the young man behind the counter was so rude ( actually the older guy too)."
• "Stood at the counter for ages whilst four members of staff blanked me."
• "I wish I was asked if it is a takeaway order before taking payment rather than asking to vacate and take it out after delivering."

Food Quality

Pros:

• "This vegetable (vegan) pasty was fantastic. The pastry short and buttery and gravy in the filling tasted just like I remembered with lots of pepper."
• "Busy, yet super friendly service. Amazing food. I had a large Cornish pasty, friends had chicken curry ones."
• "Fantastic food and atmosphere. Sausage rolls were the best we've had in England."
• "Probably the best sausage roll in all the kingdom! Well worth a visit, proper coffee, great barista."
• "The friendliest staff and the tastiest pastries. The chocolate brownie is INCREDIBLE."
• "Amazing farmhouse sausage roll. Their farmhouse sausage roll were fresh and succulent with lovely flavours and no dry."
• "The best coffee, the tastiest food and the friendliest service in Bourton."
• "They have the best mocha! And all the pastries I ate were delicious. I especially appreciated the cheese and onion pasties as I don’t eat meat!"

Cons:

• "Unfortunately I have not even been able to sample a traditional Cornish pasty to comment on the actual food."
• "The food was good but the guy behind the counter was clueless about the day of week and where his queue started and ended."
• "Also, all of the food in the window display was contaminated with flies and wasps."
• "Food and cafe was great, the staff was awesome but the hygiene is not the best...of course it is because people are keep coming in as it is really nice and popular."
• "Had to battle through hordes of patrons to order my chai latte, but boy was it worth it."
• "Had one hour free time here so I ordered coffee and scone to kill time. Scone is a bit dry and the cream doesn’t look like fresh enough but coffee is great!"
• "Good selection of pasties, cakes and pasties, although we only tried the latter. However, I was shocked when I was charged 35 pence for an extra sachet of brown sauce."
• "The Cornish bakery consistently under performs regardless of town. Stale scones and staff lacking training."

Ambiance and Facilities

Pros:

• "Lovely service, clean and presentable and lovely facilities. We will return again."
• "A cozy little shop in a beautiful town, the friendly and enthusiastic service of the staff enriches the delicious pastries and rich chocolate flavored cold drinks!"
• "Lovely coffee shop. Not too busy when we visited. Staff very friendly and attentive."
• "A great little bakery! We had to queue out the front door it was that popular."

Cons:

• "Food and cafe was great, the staff was awesome but the hygiene is not the best...of course it is because people are keep coming in as it is really nice and popular."
• "There wasn't anything particularly wrong, it's just the Steak and Stilton pastie was average and the coffee and hot chocolate were far from the best."
• "Bought some hot drinks, asked where the toilets where and received a wholly unhelpful answer sending us down the road to the public toilets rather than the facilities in the cafe."
• "On my second visit to Burton-on-the-water, on October 21, I went to this local pastry shop where I served tortillia, a pastry product with cheese and onions and coffee. The tortillia was cold and old."