Address: 67 Exning Rd, Newmarket, CB8 0EA, United Kingdom
Phone: +441638666404
Rating: 4.4
based on 136 reviews.
Customer Service
Pros:
"The whole experience has been effortless, and unlike the dentist; pain free."
"The entire experience was easy and smooth."
"The team are friendly and knowledgeable and they help you to make your own choice rather than force a sale."
"Great customer Service & first class honest communication off Lee."
"As soon as I arrived I was amazed by the incredible customer service, not sales hungry and the knowledgeable people who works here."
"Your invaluable help, advice, customer care was excellent. Overwhelming customer service."
"The dealer offered good, friendly customer service, and everything was well explained and the staff were willing to help all the way through the browsing and purchasing process."
Cons:
"Absolutely appalling customer service, would not recommend."
"After numerous texts phone calls and being over spoken by a typical car dealer! And trying to blag me all the way!"
"The communication with this garage is terrible, the car went back for some things sorting and fixing, was left with a car that had dirty baby wipes in and dints all over that bad the back door barely shut properly."
"Never rang back when they said they would and when we spoke to the sales team, we kept getting different conflicting stories."
"Place is garbage, absolute worst in terms of communication (multiple calls/emails no response from Car salesman 'Jeremy')."
"Very bad communication, be prepared to play phone tennis."
"Called the garage to ask for my salesman to call me back and never had a response."
Value for Money
Pros:
"Cheaper than If I would have bought it anywhere else (same spec of the car on Autotrader was going for at least £800 more expensive)."
"The car was described as it was advertised and looked fantastic."
"Car we purchased was low mileage and at least £1k cheaper than other dealers for same spec car."
"The finished car was absolutely immaculate, like brand new and beyond our expectations on collection."
"Included with the price they gave me 4 brand new tires, changed the break pads, a brand new battery with 4 years of warranty, a service and a fresh MOT!"
"The car has been totally faultless and has been an absolute bargain."
"Really happy with the car I purchased. It was priced below the market average and in excellent condition."
Cons:
"Sold us a car which we paid over £10000 which then cost us ££££ in repairs as it had numerous recalls which we were not about."
"The pictures are a few of many problems this car came with after being told that cars leave their garage immaculate and their reputation is so good."
"After the first day engine management lights ping on! Great!!!!"
"Make sure you check the car fully before leaving. I bought a car, that had issues within the first week or 2."
"It turned out that it hadn't been prepared and needed some work doing on it."
"Purchased a truck from this car dealership, had issues before collecting as parts were missing had to outsource my own part and get reimbursed."
"Sold me dodgy van had no end of trouble with it."
Staff Professionalism
Pros:
"Andy was extremely helpful and knowledgeable."
"Andy was extremely friendly and down to earth when we bought our car."
"Justin very helpful from start to finish, and I've now got a car I'm delighted with."
"Lee, our salesman, could not have done more to ensure a smooth efficient service was delivered."
"Andrew Lowings, who was extremely personable, friendly and professional-not your atypical car salesman!"
"Jeremy was very patient and dealt with me with utmost respect and professionalism."
"Rob greeted me with a polite, friendly and professional manner and answered all my questions."
Cons:
"Whilst the service during the purchase with Ross was really good, although later I found out not to be as honest and open as it should have been."
"After having my car damaged and off the Road due to a pothole in December These guys are now lending me a car keep me on the road and able to work!"
"For a high class car garage to do such a dodgy paint job on a car and over tighten wheel nuts screams out to me that they just bodge things, don’t have much knowledge or experience because even I know not to over tighten locking wheel nuts."
"AVOID! Jeremy listed a car with full service history & I was told all Mercedes SH was held online. Bought the car and later found there was infact NO service history held."
"Do not touch this garage with a barge pole !!!"
"The after service was non existent and when I discovered a problem with the sat nav screen, I was told to go to VW and get them to assess the car."
"Basically the whole experience was very pushy and transparent sales techniques."