FLK Chinese Groceries Reviews Summary

Customer Service

Pros:

• "AMAZING customer service."
• "The lady on the till is very helpful and provides suggestions on how to best cook the products!"
• "The customer service is amazing inside the store, which is well-organised and hygienic."
• "The service is always very friendly and helpful and if you need a recipe or cooking tips just ask!"
• "Customer service here is absolutely amazing! Lai was super helpful to me."
• "Possibly the best customer service ever!"
• "Lai, the lady at the till is the living dream of every customers, the embodiment of excellent customer service!"

Cons:

• "The service has been poor, lacking manners and comes across rude."
• "She got very pushy when she informed me it was £15 minimum to pay by card."
• "Was made to feel bad by wanting to pay with card over cash. Pushy upselling too."
• "The woman's attitude STINKS."
• "Dismissive and patronising."
• "She can be friendly to one customer then rude to the next in line."
• "She quite frankly ruined my day."

Product Selection and Availability

Pros:

• "They stocked everything we needed and a lot more- all beautifully laid out."
• "FLK offers a huge variety of oriental foods that are difficult to find in the UK."
• "Her store has lots of stock for Korean, Japanese and Chinese cuisine."
• "They have a great range of food and sauces."
• "By far one of the largest assortments of Asian goods in any store."
• "Great selection of harder to find items including Japanese and Korean."
• "Well stocked with all the specialty ingredients you could hope for."

Cons:

• "If you want more variety in the dim sum then you will be limited."
• "Firstly, it is VERY OVERPRICED."
• "What we did buy was so expensive and not at all worth it."
• "It’s tidy and has the essentials but I find the prices here are not the best either."
• "This shop has a completely ridiculous and unheard of £15 minimum on card."
• "Felt pressured constantly to buy more."
• "I cannot stress this enough, AVOID this overpriced store that is owned by an incredibly rude woman."

Shop Atmosphere and Location

Pros:

• "Very clean, neatly kept store with a good variety of East Asian goods."
• "All in all, a lovely shop."
• "The shop is easy to find on the road along from Catford Rail Station."
• "Wonderful place, and so great to have it outside central london!"
• "This store is an amazing find. I did not think I would be able to find a store with such a wide range of genuinely authentic Chinese items in London."
• "It's very clean, even looks brand new."
• "The shop itself is very clean and pleasant."

Cons:

• "Shame the shop is in a not so nice area."
• "The entrance is always locked and she has to let you out, which gives her a chance to ask if you need any help and you end up having to explain why you want to leave the shop."
• "Unfortunately she has had to increase security recently and you have to ring a bell to enter."

Owner and Staff Interaction

Pros:

• "The owner of the shop, Lai is such a lovely and sweet person."
• "Excellent customer service from Ly."
• "The owner is very helpful and has extensive knowledge of recipes."
• "The shopowner was so helpful and kind, she gave me instructions and suggestions for the items that I bought."
• "Lai was so welcoming, helpful and full of advice and tips."
• "The owner is an amazing lady who even shares her cooking tips."
• "The owner is so nice and helpful. She will answer any questions you have and help you around the store."

Cons:

• "Cash is king here, and the rules are no card payments under £15 which I feel is another upsale technique."
• "I find the shopkeeper pretty pushy in her sales techniques."
• "It's hit or miss with owner. Sometimes she can be extremely helpful, other times she couldn't careless about customer service."
• "I will no longer shop at FLK as I no longer feel welcomed."
• "I had an excellent experience there and will be sure to recommend this shop to my friends."
• "The lady serving us was really lovely and almost encyclopaedic in her knowledge of Asian food!"
• "The woman who owns this store is lovely, a real pleasure to talk to."