Address: 168-170, 168 Upper Tooting Rd, London SW17 7ER, United Kingdom
Phone: +442086724523
Rating: 4.4
based on 154 reviews.
Food Quality
Pros:
"Food quality is good no doubt on that but the service is getting a bit messy."
"The selection is great and the taste of most of the sweets is very good."
"Always satisfied with this place. The quality is unrivalled."
"Probably the best Indian Sweet Shop in the South West London. It’s a family managed business and I was surprised to see and taste some authentic Indian sweets in London!"
"This is the best Indian sweets you will ever find at a good value price in Tooting."
"Very tasty Indian sweets."
"The mithai taste like original mithai from India."
Cons:
"The Kalakand is usually very soft but for some reason today the texture is like sweet play dough."
"Boondi Laddu was sickly sweet and thick."
"Really poor quality. Was looking forward to eating Ras Malahi and the box had swollen up and when opened had gone off before the expiry date."
"The food was tasteless and lacked authenticity."
"The potato pakora tasted like it was cooked in stale oil and the Punjabi samosa was opened from the bottom with the oil soaked in the filling."
"Ordered Gujrella and khoya barfi and mithi. Food was so smelly and tastes very weird khoya is basically milk powder in oil."
"The Mootichoor Ladoo was too sticky and it was like sugar syrup was dripping off it."
Customer Service
Pros:
"The customer service is just great, the customer attendant helped me choose Indian sweets to choose as gifts as I Have no idea."
"Friendly staff, Indian sweets and savories. Including gluten free and low sugar for diabetics."
"I love their chilli paneer rolls and samosas and can always trust that their standards are high and staff are committed 100% to good customer service."
"Excellent customer service very polite and was able to explain sweets or foods I didn't know also allowed to taste and try very happy good prices will be back again."
"The gentleman who served me was absolutely wonderful. Good customer services and smiled all the way."
"Very professional fantastic customer service and polite. Love this place highly recommend."
"Staff is always polite, especially, Mahira, so polite and courteous and all of them work really hard and deserve the praise."
Cons:
"Great store and brilliant collection of sweets but terrible online service if you want to order sweets."
"Food is great but the girls serving has got no customer services and mainly no smile. Sound very arrogant."
"Reading some of the reviews, seems we are not the first to have encountered the rudness of this server behind the counter!!"
"The shop assistant was rude as she doing from favour to me."
"Their customer service was really bad and even their boss was acting up saying their staff said the right thing and us customers are rude."
"Customer service was non existent. We wanted to try a few items (outside the restaurant) and then order to take away."
"Very bad customer service from short skinny lady today."
Pricing and Value
Pros:
"Their prices are also reasonable and do not pinch your pocket."
"Fairly priced too!"
"It provides a number of savoury snacks at very reasonable prices: 3 veggie samosas for 90p, which r extremely moorish."
"An Indian store where one may find the snacks which gujaratis prefer... the prices charged are reasonable too."
"Still absolutely fantastic. Cost of living crisis? Not here. Still get 3 small samosas for £1."
"Excellent quality food at affordable prices!"
"Food here is amazing and it's really reasonably priced."
Cons:
"Nothing is clearly priced which is conspicuous."
"I bought a 500g box but when I weighed it myself it weighed 361g!"
"Sumilar to what others have said, they are not clear on pricing."
"Service can sometimes be poor and also items do not have a price ticket."
"The displayed pricing is limited and not consistent, also the staff are not using any clear method to add up orders."
"There is no way of seeing the weighing scales in the shop, and there is no itemised billing."
"Always check the itemised receipt at this place, I visited this place recently and found they overcharge people."
Hygiene and Quality Control
Pros:
"Purely vegetarian, clean interior, friendly staff and not too pricey."
"Friendly, knowledgable (about the products) and patient staff; good selection of freshly prepared Indian sweets."
"A wide selection of nut and sugar based sweets with no dairy, or meat."
Cons:
"Thank you for sharing your feedback. It is very 🤯 the staff using the gloves from the bin."
"One of my friend bought puff pastry from Pooja which was stale and had fungus."
"I saw the lady scratching her head, face and then using the same hand to take sweets. Management need to take action to improve the hygiene."
"One more thing: in the shop owner's kid keeps wondering here and there and eats whatever he feels like - but it gives a sense of having / creating a less hygienic environment."
"Also complaints about stale products like laddus and pani puri."
"Stake oily raw savouries. This place has changed since Naela the previous manager became I'll."
"Most recent order seems like more sugar less milk(powder milk)."