Winter Garden Restaurant Reviews Summary

Atmosphere & Setting

Pros:

• "The restaurant setting and atmosphere was exceptional."
• "The atrium is truly beautiful! As gorgeous in real life as in the pictures."
• "Surprisingly unusual inner space and design, very original and different."
• "The Winter Garden is a breath taking location."
• "Beautiful restaurant, stunning setting."
• "The most amazing winter garden with an unique design."
• "The architecture with a glass roof and palm trees creates a holiday atmosphere, even on a rainy day."

Cons:

• "Also lots of rich families with children running a bit riot."
• "In short beautiful venue, cold awful service and treat customers as second class citizens if you don’t look rich or dress in a particular way."
• "The atmosphere is wonderfully atmospheric the garden theme is warm welcoming the palm tree and tropical plant makes you feel like on holiday in a tropical island not just Winter Garden as per name."
• "Everyone is very quiet at this restaurant, I prefer the more electric style in a restaurant."
• "Although the setting is beautiful, the afternoon tea is not worth the amount they charge."
• "Place is unique and interesting. Piano music was amazing. But overall dislike 👎🏻"
• "The atmosphere was nice and calm but it was slightly cold."

Service

Pros:

• "Attentive and friendly staff who were on top of everything."
• "Throughout my lunch, the service was very good."
• "The service was incredibly impressive - second to none in fact!"
• "We were greeted with exceptional friendliness as we walked in."
• "The service was attentive, professional and friendly."
• "The service here is warm, down-to-earth and attentive without a hint of snobiness."
• "Staff were very attentive and catered to our dietary needs."

Cons:

• "The staff also forgot our drinks orders on two separate occasions."
• "I was definitely overcharged as the gin was £16 each and they probably added the huge amount of service charge, where there was not great customer service."
• "The service was extremely inattentive after the initial serve of tea - I had to serve my own tea from a nearby table."
• "Service was absolutely abysmal."
• "Poor service."
• "The whole service & experience we received were very poor and felt rushed."
• "Service was slow, and sandwiches were never replenished."

Food Quality

Pros:

• "The pastries and cakes were masterfully crafted and tasted as good as they looked."
• "The sticky toffee pudding was definitely the highlight."
• "The food delicious."
• "The food was incredible. The sandwiches were dainty but packed so much flavour."
• "The food was tasty and prepared with care."
• "The food itself was absolutely tremendous!"
• "Delicious food."

Cons:

• "Overall, the food was good however, my chicken dish lacked seasoning and had lots of small bones."
• "The food wasn't anything special, especially as the price tag was VERY HIGH."
• "The afternoon tea was not tasteful at all. The food looked nice but the sandwiches were bland."
• "Food was good; scones were delicious, tea was great, dessert were good and sandwiches were okay at best."
• "I found this overpriced for what it was."
• "Food came out lukewarm and almost as it had been sitting on the plate for a while."
• "The desserts were disappointing."

Value for Money

Pros:

• "If you only get the set menu + a glass of wine you can leave the place with a total bill of £120 which is fine I think."
• "The food was also wonderful. We had the set menu lunch which I thought was great value."
• "The set menu at £55 per head represented good value all things considered."
• "Really good value for money."
• "The dinner menu is surprisingly affordable for fancy London dining with the pre fixe menu offering incredible value."
• "Great food, what more could you want?"
• "Amazing tea time, a must try when visiting London."

Cons:

• "I did not think the afternoon tea itself was worth the price charged."
• "However the full price tag was a tad much."
• "Not very good value for money! Sadly, we won't be returning for food."
• "The whole experience leaves the impression of an avaricious management capitalizing on the Landmark hotel's clout."
• "I'm sure they could've done better."
• "Quite disappointed with the standard."
• "It's a bit expensive but you pay for the quality of the brunch in a luxury surroundings."