Turtle Bay Norwich Reviews Summary

Food Quality

Pros:

• "Totally, totally loved my visit. The food was exquisite and look forward to having more."
• "Absolutely stunning food and ambiance. The starters we ordered were very close to an Indian dish that I really love."
• "Had the Jerk Pork Loin from their new 'Reggae Roasts', and oh my goodness, totally DELICIOUS!"
• "The jerk chicken was so good; I almost broke into a reggae rendition of 'Sweet Caroline.'"
• "Food was brilliant, specifically the goat curry, drinks were flowing and service was amazing."
• "The food (I had burger and chips, but two of my friends had chicken and the other had smashed avocado and poached eggs) was absolutely delicious!"
• "The food was quick and delicious. The service was fab."
• "The Reggae Roast Beef, it was amazing. I was skeptical at first but the gravy tasted so good."

Cons:

• "Came in for food but instantly felt robbed, was served cold, very dry and burnt chicken."
• "The only thing I could criticise was the chicken was a quite dry on the Kingston Fried Chicken dish."
• "Service from the manager was poor. Didn't feel welcome. Told to order at the bar and then told to get a new table. Super confusing."
• "Was served cold or undercooked, the staff weren't bothered when we complained."
• "Food was overcooked and over salted to get people drinking more."
• "The food was overcooked and over salted to get people drinking more."
• "Starters were nice, the place isn’t very clean everything’s sticky and the floor is filthy, the chicken was really dry."
• "Terrific restaurant. When we arrived it was heaving and incredibly loud, because it was happy hour when cocktails were 2 for 1!"

Service and Atmosphere

Pros:

• "A really great customer experience 👏 Look forward to returning."
• "We experienced an amazing bottomless brunch at turtle bay was very sceptical with the food that was on the menu but the Service was outstanding by Evelina."
• "The staff were as friendly as a parrot with a parrot in his shoulder! They made me feel like I was the captain of my own Caribbean adventure."
• "Every staff member was friendly and engaging making our rare child-free evening super enjoyable!"
• "Kyran was an incredible server! We had some issues with our brunch due to being understaffed, but as the only server on, he was absolutely brilliant."
• "Shout out to Lauren, she was spot on with her amazing service, Lauren definitely went the extra mile to look after us 8 Ladies nothing was too much to ask for."
• "Our barmaid Ewelina was awesome today as well, offering an efficient, fast and quality service."
• "Eva (Ieva?) served us for a bottomless brunch for 6. She was super attentive - when she knew she'd step away and be busy took an order in advance so we didn't miss out."

Cons:

• "Very disappointed with the meal especially despite the price. The drinks were filled to the brim with ice, so there was barely any actual drink."
• "The service was pretty slow to the point where we had to remind them about drinks orders that were being made."
• "Service too slow to enjoy yourself - had a bottomless brunch booked for 2 hours, only had one drink for the first 45 minutes!"
• "We were rushed out of our seats to the bar. We'd barely finished eating when the bill was on our table."
• "Service was lengthy so you only get a certain amount. Food was cold or undercooked, the staff weren't bothered when we complained."
• "I kid you not I was stone cold sober after it with a sugar high. The food is mediocre however the saving grace of it was Steph who was our server and an absolute gem."
• "The poached eggs from the kitchen were quite overcooked (more like boiled eggs) but otherwise the food was great too."
• "I had one of the burgers and sweet potato fries which were great! Also had cocktails which kept all of us satisfied! A lot of spicy food, but I Would recommend!"