Popeyes Louisiana Kitchen Reviews Summary

Food Quality

Pros:

• "Regarding the chicken 🐔, it was really nice the coating was crunchy and the chicken 🐔 was moist and well cooked 🍳."
• "The chicken is really really good, delicious batter and tender meat."
• "The shatter crunch chicken is to die for!"
• "Very good fried chicken. I ordered the two piece signature spicy Louisiana chicken and it was fresh, crispy, and perfect spiciness."
• "Food was great, much better than the same types of places in town although a bit more expensive."
• "The food here has always been fantastic. I’ve always been served hot food and it’s always done so quickly."
• "Best spicy fried chicken in Liverpool I would suggest to get your own sauce as it cost 10p for the tiny sachet however."
• "The most tasty fried chicken I’ve had in years. It’s game over for the competition."

Cons:

• "ROTTEN CHICKEN! Health and safety issues at this restaurant after the chicken being visibly rotten green inside."
• "I was so hyped to try Popeyes and ordered lots of chicken I spent £35 I ate a lot of it and enjoyed the flavour but as I got to the bones I realised that all the chicken was raw ❗️"
• "Very Bad. Only One choice for kids meal and that is a Hard dry Chicken Tender Which my child had difficulties Eating."
• "The tubs of sauce had a depressing amount inside and were 75p each which is too high."
• "I ordered 5 chicken tenders and fries with a gravy. - chicken tenders were vile, they had a pink colour to them and a horrid smell/ taste."
• "The chicken tenders were flavourless (they weren't even spicy), The chips were pretty bad too."

Service and Staff

Pros:

• "Really helpful staff members, esp Rhys! Went above and beyond to ensure our needs were met and had a fantastic experience."
• "I recently visited Popeyes and had an absolutely amazing experience thanks to Albert, one of the workers there."
• "Food was hot and served quickly by Sumit by table service. Could not fault the restaurant. Lovely staff, nice and clean."
• "Great experience. Ordered from a worker named Albert who delivered a friendly yet efficient service."
• "The customer service was great and one worker in particular, Albert, was super friendly."
• "The manager Ellie always is A*A*A*. Makes me feel at home when I’m in her presence."
• "Very busy but felt the staff did well. Took the lady on the pass seconds to sort."
• "Food was fantastic, service was quick and staff were incredibly friendly and helpful."

Cons:

• "Let down by technology and the service on the front door. There is a greeter saying Hello as you enter but when it comes to ordering they fail to help."
• "Service? Average. The side dishes (mashed potatoes, mac and cheese, fries)? Not very good."
• "I ordered at the kiosk for eating in, I grabbed the table number stand and waited at a table. No food coming for 20 minutes."
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  Service and Staff (Continued)

  Cons:

  • "Literally ordered at 4:44pm and even after 7pm, you still prepare for the food and refuse to take the phone call. What’s going wrong?"
  • "Awful wait times and rude staff. Staff started turning customers away and telling people they aren't taking any more orders at lunch time."
  • "If you can't cook the stuff so it's ready in a reasonable amount of time, then don't keep taking the orders... You've wasted my entire lunch hour... 😔"
  • "Ordered and sat down, wait not too long. Chicken arrives, take a bite and part of it was raw."
  • "Visited twice in the last few two weeks, both experiences were pretty poor, with missing food and bad service on both visits."
  • "Ordered 3 chicken tenders and waited 30 mins. After asking staff a few times as my number went off the board was told each time its coming."
  • "Went for lunch and had to wait outside for 10 mins as they told us the kitchen was running behind which is OK so we waited."
  • "After waiting for about 15mins a member of staff politely explained to me because I had not chosen the spicy chicken I would have to wait a further 20 mins."