Popeyes Louisiana Chicken Reviews Summary

Food Quality

Pros:

• "The crunchy coating on the chicken is delicious."
• "The chicken burger 100% lives up to the hype."
• "The chicken is so juicy and full of flavour and tastes so much better than KFC."
• "Truly amazing. Chicken is so, so, so juicy and the batter is godly."
• "The chicken was cooked perfect, not overdone."
• "Great crispy coating, lovely flavour and chicken was nice and moist."
• "The food was really nice. It's a bit on the pricey side, but the quality of the chicken is high."
• "Fried chicken done right. Perfectly fried chicken on the bone, delicious (chicken) burgers, massive crispy tenders."

Cons:

• "Nowhere near the hype. Chicken itself was tender and juicy. The coating was crispy enough, but it totally lacked seasoning flavour."
• "Chicken had a lot of crum, maybe to show chicken size."
• "Chicken was very dry. Food was served luke warm."
• "Chicken is way too big for the bun and it’s bland."
• "The chicken spicy deluxe couldn’t save my disappointment as the chicken was too big for the buns it was thick tasteless and tough to eat."
• "Tenders were dry as sticks, made my teeth feel so gritty."
• "Buns where burnt. Charged for Wings despite an offer being on for spending over £10."
• "Chicken tastes good and is well seasoned, but the batter around the chicken tastes weird."

Service Quality

Pros:

• "Service wasn't long even though it was so busy! Definitely recommend."
• "After a short wait, our food was delivered to the table by a well presented & pleasant member of staff."
• "Love that we can also order online and scan the code and they come to your table. Now that is modern fast food."
• "Great service and great food."
• "Service was quick and my order was correct. Restaurant is clean and staff members were very helpful."
• "Helped us out as it was our first time, order arrived very fast."
• "Honestly really amazing food and staff. I would highly recommend it."
• "Incredible service from the people at Popeye's. Opening week and the queue was massive, the managers went above and beyond."

Cons:

• "The service was poor. Kept forgetting stuff on our order."
• "The service can be a little slow at times but it's usually only during busy periods."
• "I had to wait 35 minutes for my food despite already asking once where it is."
• "Food took ages to come, on top of this appalling experience I found that a burger was missing from my order."
• "Was as expected in terms of fast food but really enjoyed the food. Chicken was cooked perfect, not overdone."
• "It's ok, family like it but I prefer elsewhere to be honest especially as its expensive here."
• "I know this place is new, however if they don't improve their processes this place is going to close just as quick as it opened."
• "35 minute wait for 3 pieces of chicken, fries, biscuit and drink seems excessive. It's obvious the kids working there don't know what they are doing."