Bell Aston Clinton Reviews Summary

Service

Pros:

• "Excellent service from our helpful waitress today."
• "Very polite and professional young lady waited our table who was able to answer all of our questions about the menu."
• "Staff were efficient, knowledgeable and attentive."
• "The staff were friendly and attentive from the start."
• "Swift service from an amazing waitress."
• "Service was great and we felt looked after the whole time."
• "The service by the waiting staff was spot on."

Cons:

• "The waitering staff could have been more alert and not kept us waiting in-between meals and drinks."
• "Service could have been slightly quicker between starter and main."
• "Service was slow and at one point shockingly bad."
• "Service was quite slow."
• "Worst customer service I have received. Manager made my family member cry."
• "Booked table last night, restaurant was quiet, had to wait 5 mins to be seated, waited for 25mins with no waitress to take our order."
• "Manager rude. Waitress useless."

Food Quality

Pros:

• "I was pleasantly surprised by the quality and how hot it was, as well as being reasonably priced."
• "Once again the food was very good."
• "The food was amazing."
• "The food is absolutely delicious."
• "Food very good and room excellent."
• "Food is consistently very good."
• "Steak was cooked to perfection and the rest of the meal was lovely."

Cons:

• "The vegetables were barely cooked let alone roasted, they were almost raw, the jus was bitter."
• "Apart from the potatoes and veggies served with the turkey, most from our party of 15 went back uneaten."
• "I found it quite expensive and not a very good quality."
• "Food to be honest was pretty bland."
• "Turkey was overcooked and like leather."
• "The wagyu burger was mediocre and presentation was poor."
• "We did have to return three out of four dinners as they were cold when first served."

Ambience & Environment

Pros:

• "A really nice environment."
• "They have a lovely garden area for when it's sunny, too."
• "The Bell is always clean and tidy. And the decor is just beautiful, very well thought out inside and outside the grounds."
• "Lovely looking pub and restaurant both outside and inside."
• "In the summer time it's so beautiful. Flowers everywhere and trees."
• "Love the decor and the whole building."
• "Beautiful olde worlde pub."

Cons:

• "The only suggestion I have to improve the Bell is to cut some of the long stems on the trellises as you walk down the path as they catch people’s faces and are hiding the beautiful fairy lights."
• "We were seated in an empty area next to a room full of noisy children/adults."
• "Very disappointed, we recently moved to the area, so we wanted to make the Bell our regular restaurant as we liked the setting Firstly we were put to a side area away from the main room with no atmosphere."
• "We were eventually moved to another table which was slightly better but cold, due to being near the front door."
• "Shame some of the pointing is not sympathetically matched at the rear."
• "It was a shame the bar shut at 11pm and there was nowhere to go to finish our drinks and keep chatting."
• "Was seated by a front of house member of staff she huffed when we asked to have some dirty glasses changed."

Value for Money

Pros:

• "And a very good price too."
• "A nice way to spend an evening, and for a very reasonable price too."
• "The meals look and taste spectacular for a very good price."
• "Breakfasts here are fantastic and great value for money."
• "Good value and still giving great service at 4pm on a sunday."
• "Pizzas are good, but food's a little pricey. I think it's worth it though."
• "All for £32 pp."

Cons:

• "I wouldn't rush to pay these prices for the quality of food/service that we received."
• "Came here again recently for drinks - £9+ for a medium glass of Cab Sav! Extortionate!"
• "Priced a little high, so very disappointed to be unable to enjoy our meal due to lack of service."
• "We feel experience did not warrant the cost of £58 for 2 of us."
• "The food is OK, average at best, overpriced without a doubt."
• "Food awful and way over priced."
• "Many people agreed that the Christmas fare was okay but overpriced for what we got for our money, not the value for money we had expected."

Customer Service

Pros:

• "The staff were amazing and very helpful."
• "Thank you to the lovely young lady who looked after us without being pushy or intrusive."
• "The staff at The Bell are wonderful hosts and we thoroughly enjoy our time there every time we visit."
• "Thank you Jodie for your usual warm first class service and to Mark for running this treasure we call our local."
• "Our waitress Steph was very attentive and never once rushed us."
• "Props to Jodie and Mark for the excellent service."
• "The staff are always upbeat and helpful."

Cons:

• "Unfortunately my pet hate is bar staff that do not acknowledge your existence!"
• "Very disappointing and never will be returning."
• "We had an issue with 2 of the main course dishes and I have never had the pleasure of meeting someone with such poor customer service skills who has somehow elevated their career into a managerial role."
• "Manager couldn't really be fussed to sort it."
• "Rude bar staff on arrival, mediocre food and dreadful service."
• "Staff are poorly trained, rude and should not be working in this type of environment."
• "Lovely pub let down by poorly trained staff."