The Keys Reviews Summary

Food Quality

Pros:

• "The food is great and great service too, highly recommend it."
• "The Cumberland sausage and mash for my main come out hot, presented very well and so tasty."
• "The croquettes to start which were served beautifully and delicious."
• "All 3 meals were delicious, very good portion size in fact quite large."
• "The starter was spot on- great tomato soup."
• "The Steak & Guinness Pie was the best I have tasted in a very long time."
• "Our meals were presented well, generous portions for the price."

Cons:

• "Come for a prebooked Christmas meal paid £80 for a 5 course meal... it was not worth £80 at all."
• "If you don't drop on a 'deal' you'll feel you've had a mediocre, overpriced meal."
• "The pie was overdone, hard as nails crust with the driest filling."
• "The sandwich I had was good, fries weren't fresh though, onion rings were way too greasy so we couldn't finish them and my wife's calamari was overcooked and greasy."
• "Been twice and had s*** food twice."
• "Dinner was ok but burnt veg and no gravy."
• "The pork was very dry even with the gravy, chewy the yorkshire puddings were like cardboard."

Service

Pros:

• "However the service from the staff was exceptional, very helpful, polite and courteous."
• "The service was extremely good. Would definitely recommend the people, place and the food."
• "The staff are very efficient, polite & professional."
• "Staff are attentive without being in your face."
• "Staff friendly and helpful."
• "The staff checked how our food was and kept taking drink orders with no wait time."
• "Service is friendly and professional and the food is outstanding value for money."

Cons:

• "I feel whoever is managing it isn't thinking about customers which are necessary to keep the doors open so I'd think again if I was them."
• "We felt really unwelcome and a real sense that staff just wanted us to leave."
• "Absolutely shocking service went for a drink with my friends service at the bar was shocking."
• "I spoke to the manager who had a right attitude from the start and was very patronising."
• "Service poor-wrong meals given out then asked by a staff member -would we have them instead, made to feel awkward."
• "Waitress told us, 'she was hanging from last night. so couldn't be arsed'"
• "Unfortunately the service we received was far from good."

Atmosphere

Pros:

• "A great day out at the Keys, a man sitting outside with his guitar singing."
• "Lovely comfortable surroundings, it's good for either a meal or just a drink sitting next to the open fire."
• "Brilliant place to be, inside or out. Well catered for especially during covid restrictions."
• "A fantastic way to get together with friends in a lovely, welcoming environment."
• "The decor was very modern, the pub is very clean."
• "The staff are always really friendly and it has a lovely atmosphere."
• "The renovations seem to make it more upmarket and added a warmer environment."

Cons:

• "The whole atmosphere in the pub is love and miserable."
• "Never felt so unwelcome in a pub in my life … obviously they aren’t… so I went home unable to celebrate with my family."
• "It was quite noisy and very hot."
• "One member of staff in particular was coming across as a bit rude!"
• "Never had a bad meal here."
• "Terrible food and terrible environment."
• "The Sunday lunch was a bit poor though both in portion size and in quality."

Value for Money

Pros:

• "Plus it was also great value."
• "Great home cooked food at reasonable prices. The staff are really friendly and the place is clean."
• "Highly recommend - support your local businesses this year more than ever."
• "GREAT VALUE FOR MONEY. GORGEOUS FOOD."
• "Received great service for a great price."
• "The food was fabulous. !!!! Customer service was excellent and food was excellent value for money."
• "Good portions, excellent taste - really enjoyed it."

Cons:

• "Drinks are so expensive also i wont be returning."
• "We had a nice Sunday lunch today however were shocked when the bill came & were charged £7.50 for a large wine each which I think is very expensive compared to elsewhere."
• "This place charges superstar alcohol prices! Totally unnecessary and unexpected!"
• "Food menu was okay and varied, food was okay but felt over priced for what is was."
• "The beef could have done with cooking longer it was tough, the meat should have fallen off the bone."
• "Gravy was like pouring water over the meal, 2 tiny florets of cauli & broccoli generous amount of carrots all I think were frozen & the meat was no way cut from a roasted joint, more like microwave beef."
• "Food's ok for pub food... lacks a little around some of the quality of the ingredients."