The Commission by D&M Reviews Summary

Service

Pros:

• "We received an excellent customer service from Godfrey, our server."
• "Service was welcoming and friendly - thank you Jakub! 😊"
• "William D served us. He was so polite, served the food professionally."
• "Fabulous lunch, amazing customer service from Ivan, his service was second to none."
• "Great spot to relax between flights. Food is pretty good, with great all day options and coffee drinks. Service was very good considering you’re just coming and going."
• "Definitely recommend if flying out from terminal 4. The staff were all incredibly friendly, with particular mention to Dean (waiter) who made sure I was taken care of."
• "The food is lovely and the restaurant has great ambience. The food was served quickly and well prepared."
• "Staff seemed bored walking around as if in a daze, kept hearing servers saying 1 hour wait on food, yet at the same time place was empty."

Cons:

• "However, service is extremely poor. Starting with waiting to be served, spilled water, unattentive waitress/waiter where need prompting."
• "Waiting for a long time for someone to take my order after being promised someone would take it straight away."
• "Service takes incredibly long. An absolute no-no in an Airport restaurant."
• "Poor service, half the order was forgotten, and my drink."
• "Waited 15 mins to be seated even though it was not busy. We saw 6 people walk away having waited long enough."
• "Terrible service in Heathrow terminal 4 branch. Many empty tables and the supervisor (black hair lady) won’t let us in for 15 minutes."
• "Staff was only nice to guys in suits they didn’t had to get up to bar to order a food so I’m assuming they judge clients by there looks as maybe they thought we not gonna leave tip not polite at all!!"
• "Service from the staff, and cleaning of the tables was non existing. Service from previous customers was not cleaned nor remove, the couple hours we sat here."

Food Quality

Pros:

• "The food is fresh and delicious, the environment is nice. The waiter, Shreyas, is super friendly and caring."
• "Valentino and his team were working very hard to keep up with a busy restaurant - the chicken burger (with added bacon) was absolutely world class! Simplicity is king!"
• "The food and drinks are top quality, especially considering it's an airport bar."
• "I had the most delicious sirloin steak (medium) here, better than anywhere else in my last three weeks of travel. Juicy, fresh, perfectly cooked."
• "The food is lovely and the restaurant has great ambience. The food was served quickly and well prepared."
• "Great food at The Commission at Terminal 4. Got the full English. You can swap something for another if you don't like."
• "The best airport food experience at London Heathrow. The food is prepared with care, served by happy down to earth staff at an excellent price."
• "I had a really well cooked sirloin steak here and a couple of beers before my flight. Service was great and reasonable prices considering most airports take you to the cleaners... £23 for an excellent sirloin and £6 for a beer."

Cons:

• "Flavorless fish, tartar sauce covered. Maybe 1/3 of the fish lightly, mushy peas were undercooked, and served room temperature at best."
• "Service was abysmal, had to wait to be seated but no staff to greet you, waiting for 10 mins at bar to receive 2 flat pints, very disappointed."
• "The food came in drips and drabs. The onion rings were soggy and oily. The burgers were sad, overcooked patties with a hard tomato and wilted lettuce."
• "This was such a poor service. They didn't have coffee, they didn't have pancakes, they didn't have grapefruit juice, there were only a few things that were available on the menu."
• "The worst experience ever! Not only the food but the service. I ordered a small plate of calamari and I literally got the smallest amount of calamari on my plate I’ve ever seen in my life for £10."
• "Food was cold and unbelievably poor value. Service was painfully awkward, I suspect you have to pay extra for eye contact or a smile."
• "The whole experience was simply terrible, from the service to the quality of food. And there is no cleaning of tables, mine was dirty and sticky."
• "My daughter and I had a wonderful diner here while waiting for our flight! The service and food was way beyond anything I would ever expect from any airport restaurant!"