Rush Hair Wimbledon Reviews Summary

Customer Service

Pros:

• "Reception staff are lovely and all in all a great experience."
• "Dan on reception was super friendly and got Valmira over to discuss what would be possible."
• "Receptionists were very nice and sweet... They keep offering me drinks and magazines."
• "Daniel on reception is also a little gem, he’s so helpful and takes time to make sure the appointments are sorted properly."
• "You are greeted and welcomed as soon as you arrive then offered a wide selection of drinks."

Cons:

• "Have contacted their customer service twice, no one ever got back to me."
• "Very poor customer service."
• "The staff was trying to push products quite persistently."
• "I booked an appointment online as I usually do and received a text message reminding me of my appointment. When I got there I was told there was no record of my appointment."
• "Very poor customer service. Booked to have a full colour and blow dry service which I booked with the current promo code offer (50 per cent off colour when including another service )."

Stylist Expertise

Pros:

• "Valmeira was brilliant and very kind doing my colour correction after I had a bad experience at the salon with another member of staff."
• "Jade my stylist was absolutely fantastic and I left the salon feeling amazing."
• "Valmira is a fantastic colourist and really knew what she was doing."
• "First and foremost, my hairdresser (Crystal) did a great job; she was detailed and took her time, and talked me through each step - which you don't often get so that was lovely."
• "Amazing service from Silvana. My hair colour/cut was top notch and she was brilliant, thank you."

Cons:

• "Although I paid for a style director he was unable to do a decent job cutting my fringe and then blamed my hair type."
• "The person doing my hair pulled and ripped my hair. The person doing it was rude and unpleasant."
• "Tried this place and it wasn't great sadly. Not sure if I got the trainee but the young lady didn't seem to know what she was doing."
• "This was by far the worst salon experience I have ever had."
• "She spent less than 10 minutes cutting my hair and did not follow my instructions."

Salon Experience

Pros:

• "The staff are friendly and the salon is always sparkling clean."
• "Every single person working there was attentive and genuinely very nice."
• "The salon refurbishment is wonderful, the staff are always the best (Dan is a legend) and I have never had a bad experience."
• "It’s a nice atmosphere in the salon and all the other stylists are friendly and helpful."
• "The salon is beautifully decorated and everything about the salon feels luxurious and relaxing. Great experience with superb customer service."

Cons:

• "The salon was freezing cold."
• "My instinct was to walk out when I saw the shabbiness of the salon, with awful fake flowers, and hair next to my feet collected but not put away."
• "The worst experience in my life ever! She was rude, didn't do what I asked instead done what she thinks fit."
• "The worst dye job I've ever had. I'm so so so unhappy with the result."
• "Worst hairdresser (called Bobby) I've ever met, just slapped on the wrong hair dye and argued with me over the colour left looking and feeling awful."