Beds By Design Limited Reviews Summary

Customer Service

Pros:

• "Absolutely fabulous service from start to finish."
• "Very professional and personal service."
• "Mike was tremendously helpful with our large order and complicated delivery requirements, and endlessly obliging."
• "A fantastic experience from start to finish."
• "Mike and Dawn are incredibly helpful."
• "Mike really went above and beyond in helping us to get sorted out with what we needed."
• "The service provided was second to none."
• "Mike was so helpful and knowledgeable about all the different mats."

Cons:

• "Shipping took longer than expected but this was no fault of Beds by Design."

Product Quality

Pros:

• "The bed itself is super heavy with reinforced struts, offering plenty of storage and durability."
• "We love our new beds, which are excellent in quality."
• "The mattress quality is better than our expensive ‘well known’ brand mattress!"
• "The bed frame is beautiful, metal, art deco style. It is solid, it doesn't squeak or come loose and it remains scratch free!"
• "Absolutely love my new Ottoman King size bed, it is amazingly comfortable and the amount of storage with it is fantastic."
• "Top quality products competitively priced."
• "Fantastic quality, friendly, advice was spot on."
• "The mattress is very comfortable and it has given me a great night's sleep."

Cons:

• "I have been searching for a good strong bed for a while after buying a cheap one and getting what I paid for."

Customization and Personalization

Pros:

• "Mike really went above and beyond in helping us to get sorted out with what we needed at a fair price."
• "Our bed needed adapting to meet our needs and we are delighted with the results."
• "Mike was able to help us design our new bed frame, hold onto it in his warehouse until we were ready to receive it."
• "The divan had to be specially made to a longer size and another mattress had also to be made longer."
• "Mike and Dawn provided me with first class customer service when I was looking for a new bed and mattress."
• "Mike even put bed frame together for me which was so kind of him."
• "Mike delivers exceptional furniture with a customer service that is second to none."
• "We bought a zip and link bed for our 12 bedroom bed and breakfast. I'm really happy with the bed - guests love it."

Cons:

• "I doubt anyone could have solved our bed problem other than Mike."

Delivery and Installation

Pros:

• "Really quick service and kept us informed all the way through."
• "The mattress is very comfortable and it has given me a great night's sleep. Thanks Bed by design."
• "My new mattress was delivered in less than 48 hours, and it is so comfortable."
• "The delivery & service from Beds by Design was fantastic!"
• "Mike rang me on the Friday around 5.30 to say he was on his way."
• "Bought a double bed and mattress, with cover from these guys and very happy with products and service."
• "Just had my new bed delivered, and had the best nights sleep for years, well worth the extra money from some of the others I had tried."
• "I have recently been suffering with a bad back. We decided to travel over from Chorley to Beds By Design after reading the reviews regarding the advice & customer service that they offer."

Cons:

• "Waited a few weeks before leaving a review, just in case first impressions were wrong... but they weren't!"