Gina Conway Salon Spa Reviews Summary

Salon Atmosphere

Pros:

• "The body treatment areas is very nicely arranged and infused with herbal cosmetic aroma."
• "Aesthetically beautiful new salon."
• "All the products smell amazing too - will definitely return!"
• "The salon staff are so friendly, warm and welcoming."
• "Lovely service and staff."
• "Great salon, the staff are very friendly and the decor is calming and relaxing."
• "Lovely calm and modern interior, beautifully smelling oils and products, nice shoulder massage before my haircut too :)"

Cons:

• "The space is too bright, too noisy, and having toilets just off the area where you get your hair washed and head massaged is not a good look."
• "I’m not saying I won’t be back but I do feel the salon needs a reboot."
• "Waiting area a bit tight when a few people waiting."
• "Very arrogant and rude receptionist."
• "Really expensive for what it is. Kerastraight treatment doesn't work and they didn't honour shampoo and conditioner offer that was offered at the time of booking."
• "Totally appalling customer service and extremely poor work ethic!!!"
• "However the actual haircut the main part I wasn't impressed with."

Customer Service

Pros:

• "I have always had a great experience at gina Conway Wimbledon, I strayed once and regretted it."
• "I have found a salon that I am excited to return to."
• "Wonderful experience."
• "Impressed by my first visit. Great head and neck massage from Veronica and fabulous hair cut and blow dry from Billie."
• "The products rejuvenate your hair, boost your confidence at the same time and the staff are very friendly."
• "Reception were world's apart from my last visit, so welcoming and friendly."
• "just brilliant customer service, expertise and kindness"

Cons:

• "Gina Conway you lost a potential paying customer... after my experience the last thing I want to do is to help you and your brand."
• "I used to be a fan of Gina Conway but am completely unimpressed with their customer service recently."
• "Very very disappointed about my first experience at this salon."
• "Awful service. Booked an appointment for a massage nearly 3 weeks ago... Their system had a glitch which meant a therapist who was not supposed to be available showed up as available and I happened to book her."
• "I've booked two days ago online for the first time, a body treatment at this salon and I was really looking forward to it as a treat for myself for mothers day. When I arrived there this morning for my appointment, that was confirmed by email, the lady at the reception told me that I haven't got an appointment."
• "Really poor experience of eyebrow shaping at Gina Conway Aveda Wimbledon."
• "When I checked my appointment with the receptionist, she was so rude and mean."

Hair and Beauty Services

Pros:

• "I had a fab cut and blow dry with Lou, she was really patient and explained everything she was doing - left with a gorgeous hair cut and lots of tips of how recreate it at home."
• "I had an amazing first time haircut by Elahe, probably one of the best haircuts I have ever had."
• "Jo is fantastic & I highly recommend. She only does cutting & her expertise in this area shows."
• "Vicente was fantastic. Love my hair, thank you!"
• "It's also the first time I have ever received a follow up call from the salon to check in if I'm happy with my cut."
• "Vicente was so warm and friendly. Gave great advice and took his time listening to what I would like."
• "Love Gina Conway and Vicente who does my colour and cut."