Sam Turner and Sons Ltd. Reviews Summary

Customer Service

Pros:

• "Amy from the machinery / tools department was an absolute godsend and had the issue resolved almost instantly."
• "Staff were helpful and courteous."
• "Great price for the parts and first class support when things didn't go quite right."
• "I dealt with Keith who was a gent through the process and addressed any of my questions quickly and with knowledge and professionalism."
• "They were very sorry and immediately wanted to refund the total postage cost without me even asking."
• "Jemma and her team couldn't have been more helpful to us with our purchase."
• "Jemma replied to my email extremely quickly and said she would have the parts posted by express delivery."

Cons:

• "Please avoid... this company sent the wrong size item out and after receiving the email of proof they still insisted the order was correct no apologies or offer to send a new one out just that we pay the difference for the correct size to be sent."
• "We received a text to say it would arrive on the 15th, it arrived on the 17th after multiple calls and emails."
• "Went looking for a lawn feed, asked 1 staff member who seemed quite happy to not know."
• "Ordered fungicide priced £6.99, checkout took me to Amazon Pay. Total price charged ) £14.48."
• "After purchasing two gardening machines and having issues with one of them from day one… I tried to contact them by phone and never returned my call."
• "Awful customer service, misleading listings online."
• "Very poor online service, waited nearly two weeks and no sign so contacted them and was assured be delivered in the next couple of days and still nothing."

Delivery & Stock

Pros:

• "Products are great, the delivery service was spot on, arriving exactly when stated."
• "Everything arrived promptly and all in great order."
• "It arrived first thing on Saturday morning."
• "Delivered within 36 hours of ordering. Very impressed."
• "The parcel arrived very quickly within a couple of days of me placing my order."
• "It was ordered on the 1st of July and I’d received the package by third of July."
• "Ordered a bird table came today with free delivery can’t fault the service."

Cons:

• "Ordered a Lego set online costing £199.99 and received a box full of junk."
• "Placed an order on 25th September, received notification it had been dispatched on 26th and almost 2 weeks later still nothing."
• "AVOID!!!!! Never again will I give this company my money. Placed an order on 9th May..STILL WAITING ON DELIVERY."
• "Despite my first order being mislaid. Sam Turner & Sons. They very kindly sent out a replacement item which I received today."
• "I paid for 24hr delivery, got told this will not happen, because the item was at a different store."
• "Ordered some boots from them. Although the website they had them in stock, they emailed to say they didn't and my refund will take 5 working days to get back to me."
• "First time I have used this company. I urgently needed a replacement strimmer head so place the order and paid extra for next day delivery received order confirmation, all sorted result....... E-mailed me the next morning to say they have no stock and my order has been cancelled."

Product Quality

Pros:

• "The item was exactly as I had hoped."
• "The item was parcelled extremely well and the item was exactly as I had hoped."
• "I bought a Alexander Rose 5’ Turnberry bench in Roble wood 2 weeks ago from Sam Turners, it has beautiful smooth finish."
• "The garden ornaments I got were packed great and are wonderful products just what I expected."
• "I ordered a leather Stihl tool belt and a leather secateurs holster... Products are great."
• "I've bought several garden tools from Sam Turner over the years and they never fail to deliver accurately and promptly."
• "The staff were extremely helpful, the price good and delivery was quick."

Cons:

• "I purchased some tracksuit bottom advertised as workmens workwear made by dickies, after wearing them for one day carry my keys in the pocket they developed a whole."
• "The maching ceased, stopped working, wobbly handel, uneven spread."
• "Rods were fine net was Sam Ts but the Mainframe plastic joints all broke as I was constructing it."
• "The first chipper arrive like it been on a fight with a fork lift small flimsy pallet ok benefit of doubt."
• "ORDERED A STIHL RMA 448VC LAWNMOWER AT £586 AND RECEIVED A DAMAGED EX DISPLAY ONE THROWN INTO A HONDA BOX."
• "I purchased a t540 top handle saw and bar kit... the chain suddenly snap injuring my arm."
• "Utterly horrendous experience, avoid this company at all costs... the rather expensive mower was partly poking through the box (they didn't find something suitable to package it in), was damaged by the time it arrived."

Value & Pricing

Pros:

• "All your usual domestic outdoor needs are met."
• "Would highly recommend sam turner and sons bought a stihl chainsaw from there website as they had the best deal i could find."
• "Great value, very decent food and drink."
• "Very competitive pricing."
• "Quality products at a great price."
• "Always provided very competitive prices and great products."
• "Cheapest prices on the net and incredible customer support."

Cons:

• "avoid this company like the plague."
• "Will never use them again as they cannot be relied upon and are obviously cheap for a reason."
• "I wish I should score below 1. This middle man company is awful."
• "Sam Turner remarkably do not offer free returns like 99.9% of other companies and this has ended up costing £26."
• "Really poor full English breakfast."
• "Lost a star for charging 1.90 for a small glass of apple juice which when poured was a basic from concentrate carton."
• "Absolute disgrace! DO NOT USE THIS COMPANY."

Store & Layout

Pros:

• "Main shop has a huge range of products."
• "The new layout of the cafe/restaurant is really good as is the food."
• "This is a good all round place for farm garden house hold things and you can even get good food at a reasonable price."
• "A really great store. A sort of cross between a garden centre and an agricultural merchant."
• "The store itself is a treasure trove for all agricultural and Garden supplies."
• "It's a great place with an astonishing range of things for sale."
• "A shop that sells everything from washing powder to fish food to bags of nails to garden pots and plants."

Cons:

• "Good sized store and lots to offer however not very well organised and set out."
• "Sam Turners is one of those places that have disappeared from a lot of the country."
• "A bit mismatched though and quite difficult to navigate around to find what you need."
• "The food in the cafe was disappointing, in fact more staff were sat eating than working."
• "We have been here once or twice I must admit that it very disappointing that the cafe is pram or wheelchair friendly."
• "Could only award 4 stars as the lift was out of order so couldn't access the cafe."
• "We had a lovely meal in the restaurant but my husband... was disgusted with the condition of the gents toilet in your restaurant area."