Urban Jungle Reviews Summary

Plant Selection

Pros:

• "Wide range of unusual plants and pots."
• "Such an amazing variety of unusual plants, for both the home and the garden."
• "An amazing selection of indoor and outdoor plants, trees and succulents."
• "Amazing variety of plants at great prices and some real hidden gems."
• "The plants are amazing and really reasonably priced."
• "They had a wide variety of plants, we found exactly what we were looking for and more!"
• "You’ll find an incredible selection of plants which include the palms and jungle plants the name suggests but also all the familiar plants that you know and love as well as more unusual varieties."

Cons:

• "Terrible service. Maybe the quality of the plants are good however by the time they arrived after 6 days in transit they were very tatty."
• "Urban Jungle used to have better selection of plants... A lot of plants were dead or dying."
• "Some of their plants are extremely overpriced."
• "But didn’t buy anything as all the plants are very overpriced. Double the price of same plants elsewhere."
• "as a landscape gardener I bought some plant and was very disappointed first with the price and quality of the plants."
• "I ordered a few plants and had them delivered and one of them was very overpriced and clearly not worth the money."
• "BUYERS AND DOG OWNERS BEWARE. My son bought a small unlabelled TOXIC house plant from Urban Jungle Norwich with his pocket money, which my dog then ended up ingesting after accidentally knocking the plant off the table."

Cafe and Food

Pros:

• "The cauliflower curry is delicious. The hummus is equally tasty and oh the bread, I love the bread."
• "We also had the opportunity to enjoy some delicious coffee, apple crumble, and red velvet cake at the café, all of which were top-notch."
• "Great food in the cafe. I recommend the toasties!"
• "Biscoff cake was lovely!"
• "The vegan cake was delicious."
• "The food, drinks and cakes are spot on."
• "Food was very good and the cappuccino was excellent."

Cons:

• "Very mediocre food and drink."
• "The staff was busy chatting in a corner.... wouldn't recommend the cafe."
• "Food and drink is nice but massively over priced- £3.80 for a mocha."
• "The cafe was alright, a bit on the pricey side for average Mocha, although the cakes were nice."
• "The cafe was selling just sausage rolls and cake which was very disappointing."
• "The cafe is expensive - £6.90 for a two small cup cafetiere."
• "Terrible service at the coffee shop! The coffees we ordered were below standard, basically milk been warmed up and added to the coffee."

Service and Staff

Pros:

• "I was looked after by Rosie who knew her plants and stock levels, even the single remaining plant that was in the nursery that I had asked her about."
• "Friendly and helpful service."
• "The team couldn’t do enough to ensure the event went smoothly."
• "Staff were both helpful and knowledgeable."
• "Huge praise to Lauren who is a credit to the company. Friendly, very helpful and had time for us, a rare find nowadays."
• "Knowledgeable, friendly staff really willing to help out."
• "The staff are incredibly knowledgeable and helpful."

Cons:

• "Car park was diabolical but I think they were in the process of re-doing it."
• "I wouldn't be able to take my mum as the carpark isn't frame friendly."
• "It’s potentially a wonderful nursery but the disinterested, unaccommodating staff always let us down."
• "The staff was busy chatting in a corner.... wouldn't recommend the cafe."
• "Went today and different staff on and was told at 2.20pm that there was a 30min wait to get seated although it looked half empty."
• "However we won't be returning due to a change of heart by the owners who have now stopped customers bringing their dogs due to a small number of incidents."
• "Such a shame that the service we had was so non existent!"

Price and Value

Pros:

• "Expect this to be reflected in the prices."
• "I felt the prices were very reasonable."
• "Every thing is well priced will look forward to going again."
• "Beautifully presented plants, with comprehensive growing information."

Cons:

• "I enjoyed my visit here but found the prices of the plants to be very expensive compared to many other garden centres."
• "Food and drink is nice but massively over priced- £3.80 for a mocha."
• "Some of their plants are extremely overpriced."
• "But didn’t buy anything as all the plants are very overpriced. Double the price of same plants elsewhere."
• "Prices in the cafe are well too high."
• "Food and drink is extremely overpriced, paying I believe £3.30 for a 330ml can of coke."
• "I ordered a few plants and had them delivered and one of them was very overpriced and clearly not worth the money."

Ambiance and Layout

Pros:

• "The garden centre is beautiful, with a wide variety of plants, a cute koi pond and expansive gardens to walk through."
• "Beautifully laid out setting with cute cat cafe."
• "Outside you really feel like you are exploring an urban jungle."
• "Absolutely stunning place to visit!"
• "The garden center was a true oasis and my walk through its lush greenery was a real treat."
• "The cafe is so unique and makes you feel like you're in a jungle."
• "It feels like you're in the tropical rainforest in the middle of Norfolk!"

Cons:

• "Access road potholed but plenty of parking."
• "Roads to get in were a little dangerous, mostly due to other drivers."
• "The restaurant has lost its casual feeling though with the sofas and little niches which is a shame."
• "I noticed they've rearranged their chairs and tables and I thought the arrangement before with sofas looked cosier."
• "The cafe offered hot drinks and cakes."
• "We had café here before, but found out that the usual Cafe has changed. There's no more inside seating anymore."
• "Kicking customers out from one table to other and again and again when they already seated are not the best way to get good reviews."