Dobbies Garden Centre Bury St Edmunds Reviews Summary

Staff and Service

Pros:

• "Staff seem quite knowledgeable."
• "Shopping for parasol and (though we didn't realise it to start with) parasol bases. Joanne and Ian could not have been more helpful and informative as to use and prices."
• "Staff very helpful and willing to give assistance on plants when asked."
• "The staff were nothing short of brilliant."
• "The girl with the red hair was very helpful and also let the Granddaughter help with the watering, which she enjoyed."
• "Staff are always friendly and keen to help."
• "Staff were friendly & helped us find what we were looking for."

Cons:

• "This store, in my opinion, has a very serious issue with badly trained staff as they should be visible and ready to help customers."
• "There is a great choice of products but if you need help from staff forget it as they all hide."
• "Staff unfortunately do not seem to have a clue where anything is, no one on store floor so had to ask at checkout, person there was not really interested."
• "The staff in the café area are in desperate need of some training."
• "Either the inept staff should list the availability or they should shut and not waste people's time."
• "The young serving staff seemed poorly trained and unable to make basic decisions."
• "Shame about the lack of interest from some of the shop floor staff."

Prices and Value

Pros:

• "The biggest surprise was when we got to the till & found that we had a 44% discount."
• "Very good value for money."
• "Our time was topped off with a fabulous lunch which was very reasonably priced too."
• "Good value and in a serene and calm atmosphere with a very pleasant views to boot."
• "Having said that it is worth a visit with good reductions."
• "Always love to come back here - so many different varieties of plants, great prices and the cafeteria is lovely too, serving tasty food."
• "Absolutely amazing vegan afternoon tea with lovely service despite being very busy."

Cons:

• "Far too expensive. Disappointing visit. Ruined by horrendous price for a lukewarm latte coffee and poor selection of goods."
• "VERY EXPENSIVE. Bad overpriced coffee."
• "Typical garden centre abit over priced but most are."
• "The Garden Centre itself is quite pricey."
• "A little on the pricey side."
• "Very expensive garden centre."
• "Unfortunately very overpriced when compared to other garden centres locally."

Cleanliness and Maintenance

Pros:

• "Nice garden centre, everything has been laid out well. Good social distancing guidance."
• "We walked around the garden centre, very tidy and well laid out, lots of room to get around the store."
• "Very nice garden centre. Everything was well laid out and it has a lovely outside plant area."

Cons:

• "The trays were filthy and also the milk jug so dirty that when I ran my damp finger down the side of the jug I had dirty mark left on my finger and you could then see a clean stripe where my finger had been, disgusting we won't ever be going back."
• "All tables within our sight, all having empty Mayo and Ketchup bottles."
• "Fairly busy - it's just past peak lunchtime rush. No butter available and the floor was filthy."
• "Toilets horrid & no-one around to report it to."
• "Also had the pleasure of visiting the toilets also at a poor standard they look dirty there was no toilet roll in the only cubicle you could use since the one next door was not in use."
• "Baby changing facilities at the garden centre were also filthy and located at the opposite end of the garden centre from the restaurant."
• "Visited on Monday afternoon, tables in cafe covered in dirty plates and cups with noone clearing them."

Product Selection and Availability

Pros:

• "Seem to stock most things."
• "The plants all seem well cared for and in good condition."
• "There is plenty of Parking here."
• "There are a few reduced bargains about if you look hard enough."
• "Soft play for kids, cafe, free parking, large selection of plants & garden equipment."
• "Dobbies have got some lovely Christmas decorations in at the moment, as ALWAYS, some fabulous plants."
• "I really liked this garden center, it was my first visit there and I found it to have a much more varied selection of plants than other garden centers."

Cons:

• "If you're going to run a soft play area, please make it clear on your website (daily) if it's going to be closed."
• "A lot of plants have suffered in recent downpours and are still full priced."
• "A well stocked garden centre but unfortunately what we were looking for had been sold out."
• "Some of the plants looked half dead."
• "There unfortunately were a lot of dead plants and not a great selection."
• "Couldn't understand why some of the plants were dehydrated and dying though."
• "Even sale items were ridiculously expensive. £10 for a cat collar! What is going on!!!!"