"Beautiful garden centre but wanted a special mention to the restaurant. Fantastic breakfast, great quality food and amazing staff."
"The food is good quality and great value with a huge hot and cold range with cold water free."
"The restaurant offers good quality food."
"Excellent breakfast, staff really helpful and friendly."
"The food that's consistently up to temp, tasty, presented well and very enjoyable."
"The restaurant is very good and reasonably priced."
"The food is always fresh and delicious."
Cons:
"They refused to serve us 2 coffees... saying they stop serving at 3.30pm."
"Service for the hot drinks side of the cafe was rather slow on our visit yesterday despite 3 people working behind the counter."
"Bought plants and fish had lunch which was disappointing fish supposed to be hand battered but in reality was soggy full of oil and pretty tasteless chips were reconstituted dry and extremely soft."
"The plates are much smaller than previously and staff dish up the food."
"The bit that I get really get fed up with is the greed that this centre gets when you go to the restaurant."
"Sadly they have changed the produce also, the sausages tasted cheap and very herby, the coffee tasted different."
"POOR experience. This was a weekday at 3pm, so it's quiet, but it still took far too long to serve a small queue at the cake counter."
Customer Service
Pros:
"Staff have always been more than helpful and willing to show you where things are."
"Really helpful guy who showed us where to look for a plant that we could only describe and not name!"
"Staff are friendly and helpful when needed."
"The staff were as always helpful and friendly and the only good thing about my visit today."
"Very helpful & knowledgeable friendly assistants, even towards the close of day."
"All members of staff are very friendly and helpful and can't do enough to assist you."
"The staff always really know what they are talking about and seem enthused."
Cons:
"The incident spoilt the whole visit for me as I felt like I was looked upon as a nuisance so it will probably be a long time before I visit again."
"We were treated badly when we questioned this."
"The woman serving on the till was overly miserable and probably shouldn't be in a customer facing role with such a unhappy persona."
"Initially she was will to give me 10% off an item faulty then she changed her mind... Not very professional."
"One member of staff shouted at me to get back behind the gentleman whilst another shouted that I was pushing in!"
"What an experience never seen so many staff that are miserable unfriendly and non helpful."
"The restaurant staff are the most miserable, abrupt and sour faced people I've met in a long time!"
Pricing & Payment Options
Pros:
"Almost built up a pension fund with my reward card I come so much."
"Got a good bargain in the pot section, so really pleased with that."
"Well priced garden centre and cafe!"
"The garden centre is also noticeably cheaper than the centres nearer Bristol."
"Had lunch, wonderful meal at a great price, even better with 50% off under Eat Out To Help Out deal."
"They have beautiful products with good quality and fair prices."
"Overall, great place to visit and not overpriced as many others are."
Cons:
"I was told that I had to pay 25pence for each additional piece. Shocking!!"
"It's quite expensive though. Especially the Christmas section."
"Some things are expensive but these sorts of places usually are."
"Still over priced and noise level in restaurant was so loud."
"One item here was £6.99 other garden centre,s we have been to same item £4.99."
"Vegetables are limited. Yet the price has shot up, way past the rate of inflation."
"Some of the prices are stopping people buying them."
Facilities & Environment
Pros:
"Christmas is on it's way with a new range of stock.🎅🎄🎀🎁."
"Lovely environment to shop in, light airy."
"Plants are all robust and healthy."
"Lovely display of decor items and very good quality plants."
"In the garden centre there is a very good selection of plants and garden accessories."
"Free car parking including disabled bays."
"A very large garden centre located on the main A38 with good M5 motorway access."
Cons:
"They have altered their Christmas department this year, not as large or elaborate as in the past."
"No nativity scenes just winter ornaments!"
"Outside cushions felt damp (9:00 am visit)."
"All the animals are also gone which is a shame."
"Disappointed as I was looking for some CHRISTmas decorations and there weren't any."
"The only downside was the lack of social distancing."
"Very sad to see the large parrot on display as poor amusement, with little regard for the bird's wellbeing."