Giovanni Restaurant Reviews Summary

Staff and Service

Pros:

• "Staff is overly helpful and courteous."
• "The staff was wonderful and attentive."
• "Great food and service. Visited with friends for a quick lunch and everyone was very nice and attentive."
• "Fabulous food and staff!"
• "The staff were friendly and helpful."
• "The staff were amazing, very accommodating and friendly."
• "Very professional and friendly staff who really do look after their guests."

Cons:

• "Staff was rude and service slow."
• "The staff was super rude."
• "The staff was really rude. They force you to pay service charge and add different kind of charges on the bill."
• "The staff has major attitude problem."
• "Neither food nor service was great."
• "Service was terrible. Food was only average."
• "Bad customer service. All the staff were rude."

Management

Pros:

• "The owner and the staff was welcoming."
• "Antonio is just a lovely and charming man."
• "Mr Giovanni is friendly, attentive and helpful."
• "Charming owner runs his restaurant very well."
• "Adriano is a fantastic host!"

Cons:

• "The manager is the most awful man I’ve ever come across in a food establishment."
• "The owner, maybe manager, was totally rude and arrogant."
• "The manager (Vito) rolled his eyes and couldn’t hide his displeasure."
• "The restaurant manager is very racist and bad and treats him very poorly with Arabs and foreigners."
• "The manager specially was very rude, the worst customer service I have ever experienced to be honest."
• "The employee and the manager of the restaurant were so rude."
• "Absolutely terrible service, rude waiters, intrusive of personal space."

Food Quality

Pros:

• "Delicious food and all in all, a highly enjoyable experience."
• "Food was prepared brilliantly. Very tasty."
• "Food was fantastic (classical Italian)."
• "All of us loved our meals, with me enjoying the best scallops I've ever eaten."
• "The food was very delicious (we didn't leave anything behind on our plates😋)"
• "Just had the lamb shank of dreams. Piping hot too. Meat fell off the bone."
• "The food was amazing and the staff were great too with a good family vibe."

Cons:

• "The food is mediocre for the price and to make it even worse it is not even close to authentic."
• "The pasta special very mediocre at £38 ridiculously overpriced the Dover sole dry and overcooked."
• "Food is much different in a negative way than a month ago."
• "My mother ordered the lobster spaghetti and has very bad food poisoning as a result."
• "The food was average, hair in food and their 'fresh' pasta is indeed not fresh at all."
• "Pasta was quite salty (2 different dishes)."
• "The food was 2/10. All drinks taste like water."