Frankie & Benny's Reviews Summary

Service

Pros:

• "Great evening in Frankie. Our amazing host Tony it was exceptional with his service."
• "Our server was polite friendly and helpful very cheerful."
• "Tony was wonderful. Very welcoming, polite and engaging with the children."
• "Our server Tony was amazing, such great service."
• "Service by Natalia and Sam was amazing."
• "Tony served us greatly."
• "We often visit and get looked after by Tony he is a real asset to the restaurant and the company."

Cons:

• "Service was a little slow but it was very busy for the amount of FOH staff."
• "Service was very slow took us an hour to place an order and we had 3 hungry children at the table."
• "Visited here yesterday for a birthday meal, was poor service from the start."
• "Service can be slow, even at quieter times."
• "Food was okay but service was awful, waited 20 mins before someone came to the table to take our order."
• "Came here last Sunday and the service was appalling."
• "Absolutely disgraceful service, I wish Google let me give negative integers, because this place doesn't even deserve 1 star."

Food Quality

Pros:

• "The BBQ chicken pizza was amazing and you could tell was fresh."
• "Really nice food as always, very hot and lots of choice especially for someone like me who can only have vegan options due to a dairy intolerance."
• "The calamari and wings were delicious. Oreo milkshake needed more Oreo, the bun for the burger isn't great, could do with different ones."
• "The food was fresh and the waitress were always around us to make sure we have anything we need."
• "The dirty hotdogs are amazing and brilliant portion sizes."
• "The food was so delicious, the service was just perfect."
• "Food tasted amazing and fresh."

Cons:

• "For example the wings tasted precooked (dry) and then flavoured when ordered."
• "Salmon was cooked dry, risoto was unevenly cooked and had a gelatenous texture."
• "The medium steak over cooked, not juicy at all."
• "When the food finally arrived it was lukewarm."
• "The only good point was the food arrived quickly, however the pizza was advertised with green chilli but came with red chilli flakes."
• "The chicken steak dry like thick stack of paper with no taste, Terrible."
• "The king prawn risotto wasn’t good at all from any perspective."

Atmosphere

Pros:

• "All in all, good atmosphere, well located."
• "Delicious food, warm atmosphere."
• "The atmosphere is very relaxed and the staff are very warm and friendly."
• "Very nice ambience."
• "Lovely looking branch."
• "Warm atmosphere."
• "Lovely atmosphere across the store."

Cons:

• "Portions were big, but prices were not soft at all."
• "Overall it was pretty decent, but nothing was standing out in terms of food or experience."
• "The restaurant is spacious, and pretty empty for a Sunday late afternoon meal."
• "Decor inside is quite dated but that’s the same with all the restaurants in the chain."
• "Downside was the wooden beams above our table seemed to be dropping dust, surely you'd keep them clean?"
• "All in all the staff seemed pretty uninterested and too busy ignoring the customers all huddled around the bar and talking."
• "We had a great time, even though the view was not great."

Value

Pros:

• "Managed to get a voucher to take of 33% of the meal so that was nice."
• "Their drinks are amazing and great value for money!"
• "Great student discount I will definitely recommend and will be coming back."
• "The food and drinks we ordered were also really nice and affordable."
• "Great family venue for eating out without breaking the bank as they have something for everyone across the menu."
• "Tasty food at a fair price."
• "Good value breakfast and made very fresh."

Cons:

• "2 diet cokes came to just over £28."
• "2 greasy burgers with chips and 2 soft drinks 27 pounds never again."
• "Only downside is there is no calorie information on the menu!"
• "The toilets were dirty and not flushed and the floors were wet for e.g., pee on the seat."
• "The manager had no customer service at all he didn't come over to apologies he simply didn't care."
• "I had largely enjoyed my meal but was very disgusted to find a fly in my dessert."
• "Then waited over an hour for our food and another 30 mins for the bill!"

Staff

Pros:

• "Served 2day by a lovely friendly bubbly lady called Sam."
• "Mel. This made the experience even more better as she was really lovely and patient with us."
• "Very nice restaurant and the food is amazing, the staff are very friendly and experienced in what they do."
• "All the staff, from the door to the bar to the management, were exceptionally hospitable and helpful."
• "Cosy dining space with really friendly staff."
• "Our waitress Mel is simply amazing. Always happy to help and smiling throughout the night!"
• "Our server's name was Jo. She was extremely polite, efficient and super kind."

Cons:

• "I just think the staff should be more upfront if they are experiencing delays because we were starving and children were very restless."
• "Unfriendly staffs that ain't bothered and chiefs who do not know how to cook egg to your order."
• "I was seated and made an order. The waitress who took my order asked three times what my order was before walking off to get the glass of water."
• "The manager was more concerned about getting food deliveries out then the customers in the restaurant."
• "Would have been good to see better teamwork here instead of leaving staff members to struggle on their own."
• "The management was terrible this is the second time I have been and they have said they are having trouble in the kitchen."
• "Sometimes the QR ordering system doesn’t work and you might have to wait a while to get your order taken."