Gotto Trattoria Reviews Summary

Customer Service

Pros:

• "Amazing customer service, atmosphere, high quality food!"
• "David, the waiter, came and ask if my friend did or didn't find the beer with the right taste but with a funny smell... It was confirmed and he replaced it right away."
• "Staff were really nice and helpful."
• "The staff were welcoming and kind, and couldn’t have been more helpful and patient!"
• "The staff here are super friendly and very accommodating."
• "The staff was super friendly and lovely."
• "The staffs were amazing as well and really looked after us."

Cons:

• "Waited 15 mins to be served."
• "After waiting for more than half an hour (40 mins to be exact) for our food, we asked the waiter to check on our orders. The reply was 'Can't you see how busy we are. We are also serving the tables outside'."
• "We had to repeat our order several times to the waitress who seemed to have no knowledge of the menu, then still the wrong food was served."
• "The only area for improvement is the service - it was inconsistent and aloof with the food taking about thirty five minutes to arrive."
• "Catching their attention throughout the meal was a challenge."
• "Service was fairly lacklustre, with either forgotten or duplicated drinks, and confused glances across the bar."
• "After waiting nearly an hour for the starters we had to ask if we had forgotten about and was told later that our ticket was lost."

Food Quality

Pros:

• "The food and drink was great value and very tasty."
• "Nonetheless it was very good food, from my experience of Italy, it was very authentic."
• "The food is basic but its all delicious."
• "The pizzas were tasty, the calamari was tasty and the meatballs were unfortunately average."
• "The food is absolutely AMAZING."
• "Truly Italian food!"
• "The pizza is beautiful, garnished with real Italian produce."

Cons:

• "£66 for a bottle of wine, 2 'rubbish' starters and 2 of the same pizza.... Well over priced!!"
• "I would never go here again... the food was bland n they messed my friends order inspite of us telling them about her allergies... the drinks were awful."
• "The meal came out nice and hot, pasta al dente, but in all honesty it was lacking any real flavour."
• "The pizza arrived late and burnt plus some of the ‘greens’ were too stringy to swallow."
• "Food was okay but too oily."
• "The food was absolutely horrible with over salted and overcooked (black burned) Pancetta while Tagliatelle were tasteless."
• "The food at Gotto was ok, we ordered 2 pizzas and both were really soggy."

Atmosphere & Location

Pros:

• "The venue is tucked away near a canal in Hackney that provides the perfect backdrop for couples."
• "The atmosphere is relaxed and friendly and the canalside location is lovely."
• "Brilliant place for dogs."
• "Seating area is very good with spaces outside for when the weather is nice and hot."
• "Smashing place to hang out with friends especially with little garden with nice view and atmosphere."
• "The atmosphere was really lively."
• "What a little gem on the Canal!"

Cons:

• "Having that in mind, I think food is overpriced."
• "The extraction fans were also put on making the place considerably colder - to the point we put jackets on."
• "Lost a little on atmosphere as we were sat outside getting a bizarre blend of their own music and at least two of the neighbours, quite different music."
• "Also the euro house dance music detracts from the overall ambience of a ‘trattoria’ dining experience."
• "Awful service, we are a big group and dishes came all at very different times, dish was forgotten and 30min later than all others."
• "Then after a while realised we couldn’t hear each other speak."
• "Despite the opened doors/windows, the restaurant inside was an absolute sweat box…I got through 4 napkins alone, dabbing off."

Value for Money

Pros:

• "Not just great food but very reasonably priced."
• "With the service charge it was under £60 - which is excellent in these troubled times."
• "£10 for two dishes on Tuesdays is amazing value."
• "Fantastic food, too, at very reasonable prices."
• "It’s a complete treat for a very reasonable price, you won’t be disappointed."
• "For the quality of the food was an absolute bargain."
• "The food is excellent with reasonable prices."