Call Out Steve Lovely-No Callout Charge Reviews Summary

Speed of Service

Pros:

• "Called Steve lovely who was round with his mechanic within a few hours."
• "Steve sent a mechanic within 1 hr, very quick."
• "Called, and Tim was with me within the hour."
• "Within half an hour I had a mechanic on my driveway and an hour after that I was back on the road again."
• "His guys came within an hour on the same morning and replaced the starter."
• "Highly recommend. Called late afternoon on Tuesday and Tim was with me before 9am the next morning to assess the situation."
• "They managed to get to me within the hour."

Cons:

• "Had a leak still have a leak."
• "Was told by Steve that it was fault for the part breaking, which it wasn’t!"
• "Honestly I would avoid this garage at all cost."
• "I was so upset. I had paid £300 in total to be left with the same problem."
• "Every good review on here is only on here because Steve hounds you to give him a good review."
• "Completely ignored what I said and went on to fit £500 worth of parts to my car, which wasn’t affecting it starting and parts I didn’t ask to be fitted."
• "Just contacted Steve about work done to my car. He refused to speak with me and said he would only speak to my partner."

Customer Service

Pros:

• "Very polite, friendly and professional! Would recommend to anyone..."
• "Many thanks for getting my car up and running so quickly."
• "Thank you so much, will use again and recommend them. 10/10."
• "Very happy with both Steve and Tim's service."
• "A good job at a fair price. Thank you guys."
• "His men treated my car with respect."
• "Promptly fixed the repair in a cheery manner and the price was very competitive."

Cons:

• "Do not use this unprofessional man, he charged me £580 CASH for work that he assured me I would have all receipts and pictures for all the parts!!"
• "Found Steve to be very rude, after contacting numerous other garages fail to see how the mechanic came to his conclusion on the fault with the car."
• "He's still not contacted us to sort it out so clearly just after money and doesn't care about his customers one iota."
• "Name states ‘no call out charge’ yet I had to pay £70 twice."
• "I really feel I should have got my money back as he didn't diagnose the problem properly told me to buy a wrong part which wasn't cheap! Absolutely rubbish!"
• "Terrible. Too much to put into words about how disgusting the entire experience was."
• "He shouted at me on the phone and said he's going to block my number."

Quality of Work

Pros:

• "I have always had a diagnosis straight away. An the problem fixed within 24hours."
• "The diagnosed problems were well demonstrated and explained."
• "Gave me advice about not riding the clutch which could have caused the smoke coming from underneath."
• "Price was as quoted over the phone."
• "Got on with the job without any time wasting."
• "Very efficient service, better prices than some other local garages I have used."
• "Both Steve and Tim are every knowledgeable and know their stuff!"

Cons:

• "Charged money for the radiator then still had the leak."
• "DO NOT USE THIS COMPANY. I broke down in Southend and called this firm. They diagnosed the problem but said they could not fix because they could not get the part."
• "He has charged £1217 for a reconditioned gearbox that wasn't actually reconditioned."
• "This was my previous posting in April 2017 Surprise Surprise Battery fitted was faulty and guess what he will not refund!"
• "Needed a new drive belt and tensioner fitted and was advised a few times prices START at £70... but he still charged £240."
• "I had a part fitted and payed for the part and labour, within 2 weeks the part had gone faulty."
• "had 2 guy come and diagnose a fault with my vehicle. EGR is the suspect issue which is no problem but before thay came the vehicle ran and ticked over but now they have gone it will not start."