Gentleman & A Van Reviews Summary

Professionalism

Pros:

• "The two men were very professional arriving promptly, polite, respectful of our home and extremely helpful."
• "From start to finish they showed extreme professionalism."
• "The entire Gentleman & A Van team have been absolutely wonderful."
• "The team worked tirelessly & were incredibly professional, polite & quick."
• "The guys doing our move were very friendly and helpful and carried out the whole thing in a very efficient and professional manner."
• "Both sets of packing and moving teams were energetic, polite, and competent, and worked very fast."
• "They were prompt, professional, very careful with the move and well presented crew of helpers."

Cons:

• "Once they arrived their demeanour was very unprofessional, they (the removal men) were making weird noises and laughing behind my back."
• "The moving men turned up without equipment which they then took an hour to go out and get."
• "We had a problem with admin (hence 4 stars)."
• "No one from Gentleman & a Van has been bothered to come and inspect the damage for themselves."
• "The company despite this careless handling of my property, still demanded payment, not acknowledging any wrongdoing or apology."
• "When calling the office to about the missing items, staff answering the phone denied that anyone with the name that won’t be mentioned, worked for them and they repeatedly hung up the phone."
• "This has been a very disappointing and distressing experience, and one that should not have to be repeated by anyone."

Customer Service

Pros:

• "Nothing was too much trouble for them and they really took the stress out of moving."
• "Their staff always helpful, polite and above all, know what they are doing."
• "It was easy to book and organise with their office staff."
• "The office staff were incredibly helpful and organised."
• "So far, the customer service (Tom) has been great in organising the van, bookings, quotes for me."
• "Amy in the office was very helpful."
• "The office team were very helpful and responded quickly, and the booking process was easy."

Cons:

• "The service we received isn't what we paid for."
• "I have waited for compensation now for weeks to no avail."
• "After posting this review, I was contacted by the owner/manager of the Co who offered to reimburse the damage to our goods IF I removed this (honest) review."
• "Ended up using G&V at the last minute when my original mover tried to double his costs with three days notice."
• "I am not sure I would actually recommend."
• "Suffice to say, I will not use or ever recommend using this company (again)."
• "We were then handed over to their insurance company (International Claims Agency Ltd) who only gave us £423.92 after paying £276.08 for insurance plus now the £50 excess."

Efficiency and Care

Pros:

• "They worked quickly and took care of all of our belongings."
• "The removal team were very careful with our furniture, extremely helpful and very polite & friendly."
• "All furnitures, paintings and mirrors were protectively wrapped by the company and carefully delivered without any damage."
• "They also packed all of our fragile items (i.e. china and oil paintings) very carefully."
• "First move i have had where there have been no breakages."
• "The team packed up our belongings quickly, yet carefully."
• "All our items/furniture were carefully wrapped and packed and taken great care of."

Cons:

• "Appalling. All of our stuff was just dumped into boxes. No folding. No wrapping of anything other than glasses, resulting in a number of damaged items."
• "Some expensive items were chipped and basically ruined, the total value of which exceeded the price for the job."
• "The packing was very poor with metal objects packed unwrapped with glass resulting in a lot of breakage."
• "Large items of furniture were moved and stored unprotected leaving many things deeply scratched."
• "They were very messy when the time came to unpack my things and as a result I have lost some items."
• "We had a missing item which was miraculously found once we complained and also a number of items were returned damaged."
• "Most of our pictures were stacked together unwrapped damaging the frames and breaking the glass."

Value for Money

Pros:

• "I initially chose them as they were the best value for money (out of three quotes I received from other move companies)."
• "Given the quality of the service provided and the amount of stress which G&AV took off our shoulders, we thought they were well worth the amount they charged."
• "Used these guys when we moved offices. Smooth and easy move as well as being good value."
• "They are highly competent, communicate swiftly, honest, transparent and fair in their pricing."
• "The price was good compared to the other ‘big’ companies we spoke with."
• "Somehow Gentleman and a Van always come in slightly cheaper then their direct competitors."
• "Excellent from start to finish, booking was easy, with transparent prices that are very good value."

Cons:

• "The service we received isn't what we paid for."
• "The moving company I subsequently used were double as fast and half the price."
• "We were then handed over to their insurance company (International Claims Agency Ltd) who only gave us £423.92 after paying £276.08 for insurance plus now the £50 excess."
• "Used Aussie Man with Van a couple of years ago and service was MUCH better for a similar (slightly lower) price."
• "The company despite this careless handling of my property, still demanded payment, not acknowledging any wrongdoing or apology."
• "Quite simply put, this company are not gentlemen. They are reckless, they lie and they steal."
• "This was simply a horrendous experience."