Frank Harris & Co Tower Bridge & Bermondsey Reviews Summary

Agent Efficiency

Pros:

• "He visited my house and within a day the property was on the market and within three days an offer secured."
• "Throughout the process, Freddie has demonstrated his professional attitude and followed up the letting process where he can to ensure the process went smoothly."
• "The negotiation process, the rent agreement happened very smoothly and in an efficient manner."
• "Remarkably they did this within two days, a result that we were very happy about."
• "It was such a quick turnaround as well from viewing to agreeing an offer (circa 24 hours)."
• "They managed the tenant search quickly and diligently, and secured above market rate rent on a long term tenancy."
• "Efficiently sourced tenants within a few weeks."

Cons:

• "We were immediately told to up the price because of the other 'offer' that was higher."
• "You must chase everything and it still may not get done."
• "This is due to numerous times emails have not been responded to and resulted in me personally having to chase both letting and property management agents of this company by calling their offices directly to get updates on my deposit situation."
• "Had a really tough time with City Docklands, initially took about two weeks of calling to get any response as I was looking to have a change of tenant on my agreement."
• "During the initial stages (prior to renting the flat), I did feel pressured and rushed to make a decision right after the first viewing."
• "It took 18 months before any action was taken and when it was it was feeble and both issues left unresolved."
• "Overall the entire process was drawn out as it was almost impossible to get in touch with staff when trying to move along with the process of moving out which made it all the more stressful."

Customer Service

Pros:

• "Everyone we interacted with was friendly and helpful."
• "I couldn’t have asked for better service. Nothing is ever too much trouble for them."
• "Charlie was always available to answer questions and made the whole moving process as easy as possible, I would highly recommend."
• "They were always very professional and quick in their responses, as well as willing to dispel any doubts I had."
• "I especially appreciated her communication skills - she did a fantastic job keeping us informed at every step of the way and she went above and beyond to answer any and all questions."
• "Ryan especially has been an absolute pleasure to work with - very professional, knowledgeable and quick to update me on any developments."
• "Rosie Horton in particular has been amazing, she is so friendly and always ready to help."

Cons:

• "For the mould, it got so bad that there was mould passing from the walls to grow on my clothes as well, to which the estate agents brushed us off."
• "This agency caused so much stress by their actions and could not care less."
• "I guess when your product is selling so fast you don't need to worry about any form of customer service."
• "The company Frank Harris is unprofessional and incapable of following through on a timely manner."
• "I would NEVER RECOMMEND this agency to anyone after what they did to me and my housemates."
• "But had a bad experience with the landlord who manages this property and now is holding our deposit as they feel after being up at the property for six years they wouldn’t have to invest anything further for maintenance before they let it out again so they will use our deposit to cover the cost."
• "I’ve now been in contact with over 3 other individuals who have all been negligent on communication internally, and continue to leave us without our problems unresolved."

Property Management

Pros:

• "If there was ever a problem at the property, it would be sorted that day or the next, nothing was ever left for me to deal with myself."
• "Ben is a great property manager and has really attended to the flat's needs - he always manages to get things done."
• "The property management team are responsive and dealt quickly with repairs during the previous tenancy."
• "The property management team is very professional and always seeks to add value."
• "We have had some issues with shower pressure when moving into our new flat and Ben Wood and the team at City Docklands SE have successfully resolved the problem."
• "Ben and Michelle in the property management team have been fantastic and if there has ever been a problem in the flat it has been resolved as speedily as possible!"
• "Really impressed with the customer service from City Docklands. Hyper attentive and fix any issues with the flat same day."

Cons:

• "Lately there were issues with my kitchen drainage. Called and sent emails to arrange plumbers. No response in days despite multiple chasers."
• "Had a few maintenance problems with City Docklads when we first moved into our flat a few months back."
• "But I had a bad experience when I moved in and found out no cleaning was done, despite my multiple reminders before moving in."
• "Leasing with City Docklands is not without its challenges."
• "I have now been out of the flat for almost a month and despite many emails requesting, had no contact regarding my deposit."
• "It has been nearly a month now since I have moved out a property I was renting with 2 other students... and the deposit handling by this company has been out right detestable."
• "STUDENTS DO NOT RENT HERE!!!"