Manor Farm Reviews Summary

Category: Pub Prescot

Address: Mill Ln, Rainhill, Prescot L35 6NE, United Kingdom

Phone: +441514300335

Rating: 3.9
based on 150 reviews.

Staff Service

Pros:

  • "We had a really warm welcome from a lady called Laura who went out of her way to make sure we were happy with our meals."
  • "Served by a delightful and extremely helpful young lady."
  • "Staff were lovely with dogs. Especially Zac."
  • "Special thanks to our server Chloe. Nothing was too much trouble for her."
  • "Lovely hard working staff very polite and helpful nothing was too much trouble."
  • "Had exceptional service from Laura who couldn’t do enough for us, always made sure we had everything we needed and made us feel very welcome."
  • "The staff are genuinely happy to see you and enjoy having a chat with you."

Cons:

  • "Very slow at the bar, massive long queue. Staff walk past dirty tables empty handed."
  • "But the disinterested staff put us right off."
  • "Wouldn't recommend here at all, plastic cups for all drinks! Staff are hopeless, managers stood around drinking whilst rest of staff running around with no structure or organisation."
  • "Staff were rude, forgot drinks, food took ages to be served and no apology or quality check follow up."
  • "Staff look like they dont want to be there especially happy (NOT) scouse girl with miserable attitude and one word conversations!!"
  • "The service wasn't great! Knives and forks throw on the table by members of staff."
  • "Staff member decided to take a phone call and wander off in between serving us food and then bringing us our cutlery."

Food Quality

Pros:

  • "Meals were tasty enough when they arrived."
  • "The food and service was incredible!"
  • "They have a really good selection of lager, which was perfect for me."
  • "The food was spot on, piping hot and well presented."
  • "Home made Yorkshire’s, Gravy (with bits of beef in), Fresh well cooked veg, plenty of tender beef, proper homemade mash and crispy roasties!"
  • "Mixed grill was amazing. Every individual part cooked to perfection."
  • "The food was amazing we had a beautiful beef roast."

Cons:

  • "Instead I received the most overcooked piece of gammon with an uncooked inch of fat running along its length,2 cold eggs,1 with no yolk and 1 with a hard yolk,no pineapple,cold garden peas, a burnt half of tomato,cold and a handful of warm chips."
  • "The gammon was roar and could not even be cut with a steak knife. Fish dry as a board."
  • "Starter - cheese garlic bread was really dry, hard and burnt underneath."
  • "Horrible dry burgers, missing all the salad except a bit of brown old lettuce."
  • "Food came and mixed grill showed little imagination from freezer to deep fat fryer and no veg no mushrooms no nothing except bland bored plate that was unappetizing which i expected more for £15."
  • "Although the service was fast the food was disappointing, everything we ordered was overcooked - steaks and chicken."
  • "Phily Cheese steak baguette was absolutely disgrace."

Ambiance and Cleanliness

Pros:

  • "On the up side the beer was good and they have a lovely beer garden."
  • "A nice smell was coming from the open fire near the well as well."
  • "The pub looks good from the outside...it's even better on the inside and has a really good feel about the place."
  • "You will go a long way to find a pub as good as this, and the Beer Garden is BRILLIANT especially in the Summer Months."
  • "There is a big beer garden and a play area for the kids and there is a breakout room for the football crowd to watch the game without disturbing everyone else - a great idea!"
  • "Quaint old poor oozing character. Ancient well inside the pub covered over with toughened glass, flood lit feature which you can walk on quite unique."
  • "Classic old pub with lots of beams and large fireplaces."

Cons:

  • "Pub interior looks tired and worn."
  • "The beer garden was strewn with litter and the tables still had the Sahara sand from the previous days rain on them."
  • "Pub itself was dirty in some areas, floors were so sticky - everywhere!"
  • "Food area just felt dirty."
  • "Upon finding a table I moved the chair and found it wouldn’t move, thinking it was fixed to the floor I tried again realised it was stuck to the floor like it had never been cleaned."
  • "We got given a DIRTY cup with LIPSTICK MARKS around the side of it."
  • "The knife and fork we were given, well the knife was filthy."

Management and Organization

Pros:

  • "The new owners seem to want to know what the customers want and are trying their best to get the Manor Farm back on the map!!!"
  • "The new owners are really accommodating."
  • "So glad the new management have clearly made positive changes."
  • "New manager is doing well bringing the food back up to a good standard but still needs a little work."
  • "spoke to the manger he was lovely and actually felt sorry for him he dealt with our complaints."
  • "Potholes now repaired. Well done, drive in safely Beer garden open."
  • "The service we received matched the great food!"

Cons:

  • "Just a really badly run pub."
  • "Think that more to do with the management or lack of."
  • "Disaster. Table was booked online yet no record of it on arrival."
  • "Would not recommend this branch of Marstons, Have been to others with better experience."
  • "The problem with this pub is that the kitchen cannot cope with the demand of the size of the eating area."
  • "Instead of trying to solve the kitchen problem, the brewery continues to simply change the management every few years."
  • "Just needs a manager that at least shows his/her face and sorts staff out once in a while."

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