Address: Mill Ln, Rainhill, Prescot L35 6NE, United Kingdom
Phone: +441514300335
Rating: 3.9
based on 150 reviews.
Staff Service
Pros:
"We had a really warm welcome from a lady called Laura who went out of her way to make sure we were happy with our meals."
"Served by a delightful and extremely helpful young lady."
"Staff were lovely with dogs. Especially Zac."
"Special thanks to our server Chloe. Nothing was too much trouble for her."
"Lovely hard working staff very polite and helpful nothing was too much trouble."
"Had exceptional service from Laura who couldn’t do enough for us, always made sure we had everything we needed and made us feel very welcome."
"The staff are genuinely happy to see you and enjoy having a chat with you."
Cons:
"Very slow at the bar, massive long queue. Staff walk past dirty tables empty handed."
"But the disinterested staff put us right off."
"Wouldn't recommend here at all, plastic cups for all drinks! Staff are hopeless, managers stood around drinking whilst rest of staff running around with no structure or organisation."
"Staff were rude, forgot drinks, food took ages to be served and no apology or quality check follow up."
"Staff look like they dont want to be there especially happy (NOT) scouse girl with miserable attitude and one word conversations!!"
"The service wasn't great! Knives and forks throw on the table by members of staff."
"Staff member decided to take a phone call and wander off in between serving us food and then bringing us our cutlery."
Food Quality
Pros:
"Meals were tasty enough when they arrived."
"The food and service was incredible!"
"They have a really good selection of lager, which was perfect for me."
"The food was spot on, piping hot and well presented."
"Home made Yorkshire’s, Gravy (with bits of beef in), Fresh well cooked veg, plenty of tender beef, proper homemade mash and crispy roasties!"
"Mixed grill was amazing. Every individual part cooked to perfection."
"The food was amazing we had a beautiful beef roast."
Cons:
"Instead I received the most overcooked piece of gammon with an uncooked inch of fat running along its length,2 cold eggs,1 with no yolk and 1 with a hard yolk,no pineapple,cold garden peas, a burnt half of tomato,cold and a handful of warm chips."
"The gammon was roar and could not even be cut with a steak knife. Fish dry as a board."
"Starter - cheese garlic bread was really dry, hard and burnt underneath."
"Horrible dry burgers, missing all the salad except a bit of brown old lettuce."
"Food came and mixed grill showed little imagination from freezer to deep fat fryer and no veg no mushrooms no nothing except bland bored plate that was unappetizing which i expected more for £15."
"Although the service was fast the food was disappointing, everything we ordered was overcooked - steaks and chicken."
"Phily Cheese steak baguette was absolutely disgrace."
Ambiance and Cleanliness
Pros:
"On the up side the beer was good and they have a lovely beer garden."
"A nice smell was coming from the open fire near the well as well."
"The pub looks good from the outside...it's even better on the inside and has a really good feel about the place."
"You will go a long way to find a pub as good as this, and the Beer Garden is BRILLIANT especially in the Summer Months."
"There is a big beer garden and a play area for the kids and there is a breakout room for the football crowd to watch the game without disturbing everyone else - a great idea!"
"Quaint old poor oozing character. Ancient well inside the pub covered over with toughened glass, flood lit feature which you can walk on quite unique."
"Classic old pub with lots of beams and large fireplaces."
Cons:
"Pub interior looks tired and worn."
"The beer garden was strewn with litter and the tables still had the Sahara sand from the previous days rain on them."
"Pub itself was dirty in some areas, floors were so sticky - everywhere!"
"Food area just felt dirty."
"Upon finding a table I moved the chair and found it wouldn’t move, thinking it was fixed to the floor I tried again realised it was stuck to the floor like it had never been cleaned."
"We got given a DIRTY cup with LIPSTICK MARKS around the side of it."
"The knife and fork we were given, well the knife was filthy."
Management and Organization
Pros:
"The new owners seem to want to know what the customers want and are trying their best to get the Manor Farm back on the map!!!"
"The new owners are really accommodating."
"So glad the new management have clearly made positive changes."
"New manager is doing well bringing the food back up to a good standard but still needs a little work."
"spoke to the manger he was lovely and actually felt sorry for him he dealt with our complaints."
"Potholes now repaired. Well done, drive in safely Beer garden open."
"The service we received matched the great food!"
Cons:
"Just a really badly run pub."
"Think that more to do with the management or lack of."
"Disaster. Table was booked online yet no record of it on arrival."
"Would not recommend this branch of Marstons, Have been to others with better experience."
"The problem with this pub is that the kitchen cannot cope with the demand of the size of the eating area."
"Instead of trying to solve the kitchen problem, the brewery continues to simply change the management every few years."
"Just needs a manager that at least shows his/her face and sorts staff out once in a while."