Mercure Warwickshire Walton Hall Hotel & Spa Reviews Summary

Staff Service

Pros:

• "All of the staff were really welcoming and polite."
• "The hotel staff were very polite and attentive and nothing was a problem."
• "All staff encountered, throughout the whole stay, were very courteous, friendly and professional."
• "Staff were all lovely and happy to help."
• "The staff in the restaurant really stood out for the both of us."
• "Staff were very friendly and polite."
• "The staff were welcoming and couldn't do enough for you."

Cons:

• "Quite a lot of noise from other rooms."
• "There was no apologies for the wait."
• "Despite trying to call reception several times during our stay, NOT ONCE did they answer the phone."
• "Not enough staff on reception led to a twenty minute wait to be checked in."
• "We had to wait for a table at dinner because they were short of staff in the kitchen."
• "Service was slow. We waited over 15 minutes for a drinks order to be taken and longer for the food order."
• "The staff were trying their best, but were all fairly resigned to the fact that the running was dysfunctional."

Room Quality

Pros:

• "Modern well appointed bedrooms and meeting rooms."
• "Our room was spacious, warm and well-appointed."
• "Cracking shower in the room."
• "The rooms in the grand hall are outstanding."
• "The rooms were neat and clean."
• "Our Privelege Room was huge and very clean."
• "Rooms are clean and a good size."

Cons:

• "The outside of the hotel is looking a little tired and need painting and some of the rotten wood replacing."
• "Window frames with cracks showing daylight. The sink plug is stuck and seems to have been 'fixed' many times before."
• "Very tired and dated."
• "Pool and Spa not very inviting."
• "Fusty smell in bedroom."
• "Missing light bulbs in room."
• "The curtains in our room were badly ripped and the walls were in desperate need of a lick of paint."

Food & Dining

Pros:

• "The food was very tasty."
• "Breakfast had a great variety and all cooked well."
• "Dinner was lovely, food was great."
• "The breakfasts are great - having definitely improved over the last few years."
• "Food was great."
• "The food is absolutely divine, the lemon chicken with the gnocchi is CHEFS KISS!!"
• "Dinner both nights was excellent, as was the breakfast both mornings with plenty of choices available."

Cons:

• "Odd restaurant service, many tables empty but told ‘it was full’ and could eat in bar even though only 2 people."
• "Starters and bread was poor."
• "What let this hotel down was dinner which in my opinion was below average quality."
• "Breakfast was a bit of a let down."
• "Food was excellent but the drinks were expensive."
• "The dinner menu uninspiring (more like bar food)."
• "The quality of the ingredients, especially the sausages and bacon was poor and tasted very cheap."

Facilities & Amenities

Pros:

• "Nice pool and weights room."
• "The rooms were clean and a good size."
• "The views from the rear of the house were truly spectacular, adding a touch of tranquility to our stay."
• "The hotel has great grounds, with a river that flows by - a really nice place to sit in the sun."
• "The grounds and the exterior of the Hall are beautiful."
• "The hotel has acres of beautiful walking countryside as well as stunning views."
• "Grounds are stunning and certainly worth taking a walk around."

Cons:

• "Having upgraded our room & staying in a suite in the hall means no bar or restaurant facilities without a walk through the grounds."
• "The pool was always over crowed with lack of seating/loungers."
• "The dining area is a complete contrast to the grade 2 listed building."
• "The spa facilities and swimming pool weren’t busy."
• "Listed as relaxing spa retreat but definitely not the case! Overcrowded, loud, not room in then steam or sauna…..pointless!"
• "The spa needs upgrading."
• "Spa facilities were overcrowded for its size."