Hatton Garden Diamond Reviews Summary

Customer Service

Pros:

• "The service was impeccable—friendly, knowledgeable, and incredibly helpful."
• "Gemma was a fantastic member of staff who I would happily go back to in the future."
• "The team really go the extra mile and we always leave feeling like we’ve caught up with some friends."
• "They looked after myself throughout the entire process! And the engagement ring I got from them was absolutely flawless!"

Cons:

• "I made an appointment to look at stones when I was in the area, but when I arrived at the appointed time the lady was not there."

Quality and Selection of Jewelry

Pros:

• "Second to non product and even better service. I bought both an engagement ring and diamond ring for my wife."
• "My fiancée came to the shop for an engagement ring valuation, for insurance purposes, earlier this week. Everyone was very kind."
• "The quality of the ring can’t be understated - absolutely beautiful."
• "I can’t thank Hatton Diamond enough!!!! The service I received was nothing but perfection, I knew what was happening every step of the way."

Cons:

• "I booked an appointment for today on their website and when attending they barely had anything in stock or my size."

Value for Money

Pros:

• "Good price at an amazing quality."
• "Their honest opinions and expertise made the entire experience enjoyable and stress-free."
• "The ring is even better than I expected. I am now looking to upgrade my wedding rings!"
• "We got fantastic results! My husband and I decided we wanted to go to ring shopping for our 10th anniversary."

Cons:

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After-Sales Service

Pros:

• "I took the ring back a year later to ask them if they could polish it and without knowing they re dipped it for me and came back looking NEW and then refused any payment."
• "Wonderful to work with Gemma and the team, they were attentive and helpful in helping me choose the perfect engagement ring."
• "The team at Regency were warm and welcoming as I visited to buy an engagement ring for my partner."
• "Couldn't have asked for a better experience. Gemma was incredibly helpful from day one and my fiancé is absolutely thrilled with the engagement ring."

Cons:

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