Frankie & Benny's Reviews Summary

Customer Service

Pros:

• "immediately my experience was made amazing by my server."
• "We were served by a wonderful waitress, whose name, if I remember correctly, was Jordanne. She was really affable and attentive."
• "Thank you very much to Lucyna for such a good experience 😊"
• "Archie was amazing. First thing he checked on was allergies. Friendly and prompt service."
• "Greet by the most wonderful lady, wonder customer service and certainly knows how to talk to customers."
• "The polish lady who serves us is a star she's so bubbly it makes being at frankies printworks a pleasure."
• "Good food and comfortable surroundings."
• "Our server was great but food was not very fresh."

Cons:

• "Was I wrong... god yes I have never had a beef lasagna that tastes of cheap tinned ravioli before."
• "the little alternative green haired waiter offers the best customer service I could ask for."
• "Manager was rude with no customer services manner. No smile, did not welcome us as she should have."
• "Good arrival, wonderful Polish waitress during our meal. Pizzas where ok, buffalo chicken fries average, macaroni cheese main very poor."
• "Not happy at all! Wouldn’t Recommend!! My partner and I came in on a Saturday night we were seated in a very tight area."
• "The waiter made it a very unpleasant experience. He kept asking us if we were ready to order, despite the fact we were obviously both looking at the menu."
• "Staff are lovely but the food was like it came out of a ready-made supermarket meal and it was almost cold and didn’t seem freshly made."
• "service was great.. that being said it does not make up for the poor food."

Food Quality and Taste

Pros:

• "I tried the Margarita pizza and Coke Zero, and it tasted superb."
• "I ordered sweet-potato fries and a BBQ pizza. And if I were only allowed to describe it in a single word, I’d choose this one: impeccable."
• "The taste, it was absolutely delectable. I’d definitely get the BBQ pizza again."
• "The vegan wings were alright, they had a nice crispness to them."
• "However, my friend did enjoy the burger. So I guess I was not so lucky."
• "The food was lovely and the environment was very warm and cosy - definitely a great family restaurant."
• "Frankie and Benny's is a restaurant chain that showcases the ultimate combination of delicious food, great service, and a lively ambiance."
• "The cocktails were so tasty, brilliant 80s themed music and diner aesthetic, delicious food."

Cons:

• "Was I wrong... god yes I have never had a beef lasagna that tastes of cheap tinned ravioli before."
• "Gluten free burger bun was unfortunately inedible as it was so solid that I could not cut or bite through it."
• "The fries were a tad disappointing, the cheese sauce didn't really taste of anything."
• "Our server was great but food was not very fresh, stale, hard bun on hotdog and fries that had been sitting around for a while were served lukewarm."
• "food was a little mid but it is a frankie and bennys at the end of the day. the gcse students had eaten them out of pizza bases too."
• "Small portion, bland and flavourless."
• "Ordered the salmon fillet, tasteless & undercooked. Jacket potato was also bland."
• "Food was okay. I had carbonara with chicken. It was good but I've had better."