Frankie & Benny's Reviews Summary

Service

Pros:

• "Good customer service, not cheap but good quality and good choice."
• "The Denton branch is the best in Tameside and we have visited them all numerous times but the Denton team are truly fantastic, thank you."
• "The waitress was called Carol...what a cracking lady she is. She was telling us jokes and was excellent with the kids."
• "Mikey who served us was very attentive, brilliant with our son."
• "Thanks to the lovely Carol for making my birthday super special."
• "The staff here are always great and that's what makes this location so good."
• "Natalia was an amazing hostess and made sure we were well looked after."

Cons:

• "Service slow. No cheese on cheeseburger."
• "Maybe if the staff (Jenna as name said on recipe) maybe if she wasn't spending all her time flirting with kitchen staff people would get served alot quicker."
• "Barman and staff think its great to throw empty bottles into the bottle bin just a few feet from where I'm eating...LOUD AND NOT GOOD!"
• "The waiter working today at 11:30 was the rudest most impolite person I've ever met."
• "It's no wonder they offer free refills as it takes that long to get another glass, moody staff, won't ever go back."
• "When spoke Marcus the manager very rude just said get a refund then."
• "Rude staff. Wanted a table with highchair, said they were fully booked whilst the restaurant was empty."

Food Quality

Pros:

• "Very enjoyable meal. Great atmosphere went again last night."
• "The food was amazing, can't remember the last time I enjoyed a meal that much and the desserts were delicious."
• "Our food was delicious and our server was polite and attentive at all times."
• "The Apple pie here was tasty though."
• "Both meals were cooked to perfection."
• "The food tasted good and service staff were all friendly."
• "The food was piping and fresh."

Cons:

• "Hygiene of place e.g., restaurant floor needed sweeping."
• "The food has taken a serious down slide, we ordered a classic caesar salad to discover very little chicken no croutons and no parmasan cheese what so ever."
• "Food delivered cold and uncooked."
• "Expensive prices, cheap food, pizza was floury and had very little topping just mostly dough."
• "Food is generally poor. Chicken often overcooked."
• "All meals arrived very fast and all meals were tasteless really, not one of us finished the meal."
• "When it did arrive it was quite bland, my chicken was overcooked and quite a small portion."

Atmosphere & Cleanliness

Pros:

• "I also particularly appreciate the design of the building itself, which has its own car park which eases the hassle of parking in the main shopping centre carpark."
• "A little noisy for my liking but will definitely return."
• "The atmosphere was relaxed and FB was not very busy but enough to give a hum of background noise against the music playing."
• "Fab atmosphere and music, friendly and efficient staff."
• "Visited here for breakfast for my mother's 90th birthday. We had a balloon on the table and the staff (including the manager) were so kind to her she actually became emotional."

Cons:

• "Won't be eating there again for a while."
• "Manager was very unprofessional as well."
• "However, as we had paid and were getting ready to go, some officious nasty little manager person came stomping over to tell us to get out because other people had booked the table."
• "Dated decor."
• "Reheated microwaved food."
• "Only issue were the feral children running around and the state of the toilets after they had played around in it, dirty loos, toilet paper all over the floors, no hand wash."
• "Didn't eat as staff said they would bring us a menu as we were sat outside after 10 mins we went back inside to get our own menus."