Address: The Brewery, Romford, RM1 1AU, United Kingdom
Phone: +441708724102
Rating: 4.1
based on 297 reviews.
Service
Pros:
"Mihai is always quick to take your order and get your drinks. Very friendly and smiley."
"Always service with a smile and a really great atmosphere!"
"Our server Jessica was very friendly and was very attentive making sure that everyone had a nice time."
"Our main waiter Eugene was exceptionally brilliant, he was so polite and friendly and very attentive."
"The staff tonight were amazing."
"We were served by lovely Natalia who made us feel welcome and was very helpful, service with a smile."
"Our waitress Amy was incredibly busy with other diners but still managed to deliver fab service."
Cons:
"Waiter was rude, kept us waiting and didn't know the menu."
"The service was SO SLOW, my food came out about 10 minutes later than my friends and the food wasn't great."
"Waitress went off to ask and never came back."
"I understand the restaurants are struggling still during the pandemic however the service was really bad and the food wasn't very good."
"The service was very slow .. orders another drink and 30 mins later still waiting."
"Appalling. Firstly was sat by a very large loud crowd, shouting constantly. We felt very uncomfortable where we was sitting."
"Eventually a downcast, dour and frumpy waitress came up and offered us a seat in the back."
Food Quality
Pros:
"The salmon risotto which was mouth watering delicious, my sister had the house burger which was 'banging' they came with Cajun fries drizzled with nacho style cheese!"
"The vegan burger was banging!"
"The 'skinny prawns' whilst he had the 'skinny chicken' & we shared 'pizza fries' which we thoroughly enjoyed."
"The food was fantastic. We ordered the spaghetti and meatballs and the prawn risotto. Well what a delight!"
"Nice quality sausages, good poached eggs, lean bacon with mushrooms and avocado."
"The food was really good and affordable."
"The garlic prawns for starter were fab as was the new tobleronce cheesecake."
Cons:
"The food was the real poor point. I am not particularly picky but the food took too long to come. When it did come it was dried out an chewy."
"The pizza, I prefer dominoes and works out cheaper."
"Food isn’t taste as good as before (fries tasted old and chicken breast was very dry on the mixed platter)."
"Food was bland, overpriced for it it was worth."
"The meatballs were dry and not freshly made and the sauce was watery and tasteless."
"Chicken burger was rubbery."
"The food was bland, the drinks the second time were basic soda water at one point, not the drink in the menu."
Atmosphere
Pros:
"Place is very cool and in a nice location."
"So if you like to people watch and drink cocktails.. that's the place for you 😉."
"The restaurant ambient is great."
"Contemporary grey decor which is fresh and clean."
"Visited this evening, the restaurant was very busy but had a nice atmosphere."
"Visited the restaurant Saturday night with my partner. Was the perfect date setting, music and atmosphere was good."
"Always a comfortable atmosphere."
Cons:
"Appalling. Firstly was sat by a very large loud crowd, shouting constantly. We felt very uncomfortable where we was sitting."
"The main let down for me was the atmosphere. The restaurant had been refurbished which looks nice but It just lacks character now, it doesn't feel like an Italian-American place."
"The restaurant lacked atmosphere and good products."
"The atmosphere feels strange."
"Atmosphere was non existent as the restaurant was almost empty."
"The music was up to more up to date chart music and a lot of the 'old school' pictures have been removed which I feel takes away from what Frankie and Bennys is."
"Although the mocktail menu wasn't too impressive and could've been presented a little less ordinary."
Value
Pros:
"They also do student discount which is something to take into account."
"Had a meal for £9.99 each. Two courses which arrived hot and quickly."
"With the eat out to help out this was a good deal."
"I opted the combo deal wherein you get a starter and mains for £12."
"They accepted my taste card, so I didn't feel totally ripped off."
"One of my favourite restaurants, amazing food and fast service. Good value for money."
"Food was great 2 well worth the money."
Cons:
"And to top it all off it is overpriced to the point of taking the mickey - ~£12 for around ten scampi and a bit of chips."
"But just felt a little ripped off with the price, especially the drinks."
"I still resent paying for any of it."
"It is very expensive, but the food is very nice, great place to take a date."
"Spent like over £80 and thought I was being ripped off."
"Prices have gone up but the food doesn't seem worth it. 40£ for two mediocre spaghetti w meatballs and some watered down cokes."
"I felt salty paying over £200 pounds for the meal and the cheek of adding 20 pounds service at the end was the icing on the cake for me."