Zizzi - Banstead Reviews Summary

Food Quality

Pros:

• "Both dishes well cooked and tasty."
• "The food was exceptional and at a very reasonable price."
• "Pizza was excellent and full of flavour. Pasta also good."
• "The food was delicious and served hot."
• "The food was exceptional! Very tasty and well prepared."
• "The food was tasty, full of flavour, and nicely presented."
• "Food was delicious, pizza and pasta dishes were cooked well."

Cons:

• "Something missing from the food - more garlic and basil perhaps - more meat would be good too."
• "Pulled beef and venison you had to look for the meat absolutely awful it was pureed not pulled look liked baby food wouldn't even feed it to my dog."
• "Food can be a bit hit and miss."
• "Portions were small and nothing tastes freshly prepared... Like it came out of a ready made pouch and heated up."
• "The food was below par and, like most places, drinks were expensive."
• "Overcooked food, pork belly was burnt to a cinder and chewy... Really disgusting."
• "The food was very average."

Service

Pros:

• "Service good if impersonal."
• "The staff were very helpful and the food was good."
• "Service was great, Marta was friendly, attentive, always smiling."
• "Staff are always pleasant and helpful and they always get the order right no matter what odd requests you make."
• "Very helpful and friendly staff."
• "Our waitress, Katerina was friendly and really helpful."
• "The staff welcomed us warmly which was a positive start to our experience."

Cons:

• "Waited over an hour for food, although the restaurant was empty."
• "Service was absolutely awful. Starter was reasonably quick. Main course took ages."
• "We had truly awful awful service from Synam (who later disclosed that she was a manager)."
• "Had lovely food previously, my gosh don't go on a Saturday!.. The waitress was like a prison guard."
• "Very very slow service. It took 40 mins for starter to arrive and was cold and another 1 hour for the main course to eventually arrive."
• "Service was very slow (staff rushing around, so probably under staffed for a Sunday lunch time)."
• "Waited 20 minutes to be served. 40 minutes for starters (garlic bread) then another 40 minutes for our main."

Ambiance

Pros:

• "Nice vibe inside."
• "Also the atmosphere was perfect. Definitely going to come back. Best Zizzi's around!!!!"
• "The atmosphere was lively and maybe a bit noisy, but it was a Saturday night."
• "The atmosphere and decor is great."
• "Food is always great and so is the atmosphere."
• "The atmosphere and decor is great, the food is delicious and staff are friendly."
• "On a positive note, the ambiance of the restaurant was quite pleasant."

Cons:

• "The place is too noisy. You need to scream to speak with people at the same table."
• "Poor portions and where we were seated was right next to the entrance to the toilets which I only noticed when my nosed detected a foul smell wafting around us."
• "The toilets whilst they looked clean according to my friend, the smell wafting into the restaurant was awful."
• "Sadly towards the end of the night there was a terrible smell of sewage."
• "Also there is nothing but reflective surface so is always very loud, especially with the open kitchen."
• "It looks quite average inside and it’s fairly noisy as you would expect from this type of restaurant."
• "DO NOT EAT HERE!!!!!! on Sunday me and my family was having an afternoon meal at a cost of £200 and all of a sudden my sister was pointing at the bar area, there was a large rat the size of a guinea pig."

Value

Pros:

• "Great vegan options for a main stream chain."
• "Reasonable prices."
• "Good sized meals for the price payed."
• "We used a voucher and it was very good value for money."
• "Overall good value if you are looking for a welcoming Italian styled cuisine."
• "The wine we had was very good and only £20."
• "More affordable with some sort of vouchers eg tastecard or Tesco clubcard."

Cons:

• "Nice food, though a little more expensive than expected."
• "Only let down was the price, it's my first time coming to zizzi, and and for what you pay for a plate of food, you don't get any garnish or side."
• "The price was a bit on the higher end of the scale."
• "You are at an overpriced cafe that serves mean portions of overpriced, poor quality food and extortionately priced drinks."
• "Food was ok but overpriced for what you get."
• "I thought the price of £17:75 for chicken wrapped in Parma ham coleslaw and tomato salad. Very expensive."
• "£560 for 11 of us and £80 service charge was excessive I feel."