Lock Keeper Reviews Summary

Staff and Service

Pros:

• "Staff behind bar was calm and pleasant and coped even though the queue was long."
• "Staff are friendly and approachable + there is a pool table."
• "The staff here were all lovely"
• "Staff were polite but just far too few of them"
• "The staff were very helpful, the restaurant and toilets were very clean and tidy"
• "very friendly professional staff who worked as a team"
• "The staff seem to be very polite and very attentive."

Cons:

• "Service was shocking had a table booked for 615 no one came to serve us"
• "The staff really need to learn how to deal with situations like this."
• "The attitude of the bar staff & manager was absolutely disgusting towards us yesterday."
• "Visited last week to meet very rude bar staff. (girl with short hair) only one member off staff was actually helpful the others were incredibly rude."
• "Approached the bar staff and was met with no welcoming and was very blunt."
• "stood being ignored by staff"
• "Only One person serving drinks and taking food orders."

Food Quality

Pros:

• "The food smells great"
• "best calamari I have ever tasted"
• "The food was delicious and well priced"
• "Food was hot, tasty and well presented."
• "Had a great meal out today for Father’s Day. Food was cracking."
• "The steak here is consistently outstanding, requested medium rare and cooked to perfection."
• "The food was top-notch"

Cons:

• "I ordered the 2 meals for a £10... the lasagne was burnt on top & underneath... the sausages were also burnt."
• "Food took forever for everyone in the place ours was not as bad, however fajitas had no flavour or seasoning just plain chicken and tiny pots of sauce/cheese definitely not enough."
• "Got the chilli burger what wasn't cooked properly as the chilli wasn't even warm."
• "The food was absolutely disgusting! I had chicken strips, chips and beans the chips didn’t taste like they was cooked properly and the chicken was disgusting in the middle"
• "Food so dry it was hardly chewable, left hungrier that we came."
• "Order crispy chicken wings and they were completely undercooked."
• "The sizzling plate wasn't sizzling and the bed of vegetable that you were supposed to get with it was 90% rock hard pepper so couldn't eat them and the chicken was rock hard."

Cleanliness and Atmosphere

Pros:

• "Pub and toilets always clean."
• "Interior is very welcoming at atmosphere feels nice."
• "Overall a very good setting and lovely interior."
• "With a great area for kids to play which is clean and well kept."
• "Service was excellent and the food was as good as any sizzling pub."
• "The play area was excellent for my Grandaughter overall a lovely day many thanks."
• "Nice sized car park with disabled bays right outside the main door"

Cons:

• "Place needs a revamp it looks tired. All the windows are dirty and outside the front needs a clean cig butts everywhere."
• "Not very clean and a total waste of money"
• "The toilets are absolutely filthy and looked like they do not get cleaned!!"
• "This place seems to have really gone down hill. For a starter, the tables and decor etc. are starting to look really tired."
• "Littered with cigarette butts around the front doors."
• "Only one criticism is there is an unpleasant odour as you enter"
• "Floors in wacky were disgusting and we were the first people in there so they opened it like that. Super sticky and need cleaning properly at start and end of the day."

Management and Policies

Pros:

• "It’s now under new management which is fantastic and the positive changes are already showing."
• "Spoke to the manager who was lovely and apologised and told me about the situation."
• "We weren't disappointed and the reviews left on a local Facebook group were accurate. Andy, the new manager couldn't have been more attentive and helpful."
• "With this manager it seems to show that the lock keeper will start to get better as he completely understands and actually listens."
• "The new manager and staff are trying to rebuild, and they are making big strides."
• "It was noted that it is under new management from speaking to the manager Michael and he clearly knows what he is doing."
• "Warm welcome from the manager and he was very hands on."

Cons:

• "They let us down and it was too late to book elsewhere so thank you lock keepers for letting the birthday boy down and not being honest when I booked."
• "The all new REVVED up pricey menu doesn't provide value for money."
• "First of all my 8 year old son went to the toilet got locked in as the lock was broken!"
• "Absolutely shocking service waited over an hour and when the order came it was all wrong and it came sporadically."
• "Terrible pub paid £6 for one hour in the play area for my kids and was told half hour later that they where clossing early so i had to drag my kids off the play area kicking and screaming."
• "After waiting outside for over half an hour we were informed that the pub doesn't actually open until 12:00.... It is advertised as opening at 11:00."
• "Took my autistic son in to the play area then to go for food. We got there at 4.10pm to be told last admission was 4pm due to maintenance that night."