Address: 1 Gatwick Rd, Crawley, RH10 9DE, United Kingdom
Phone: +441293308140
Rating: 4.9
based on 314 reviews.
Customer Service
Pros:
"Ben at the Sales team couldn't have been more helpful, including all his assistance with the reservation."
"Many thanks to Adam for helping us to navigate the buying process, and always being available to answer our many questions."
"Josh's attention to detail and continuous communication throughout the process were exemplary."
"They took time to ensure that we understood the details of our proposed purchase."
"Our sales representative Adam was incredibly helpful and knowledgeable."
"Special praise to Ben, our salesman, who was excellent from start to finish."
Cons:
"When enquiring to trade my car in, I was low balled by £1,000."
"Adam was too busy to offer a test drive."
"The most disappointing thing for me was when I collected my car."
Car Quality and Condition
Pros:
"On collection day of my used S90 (which is stunning), the process was smooth."
"I'm delighted to share my feedback on Josh's outstanding salesmanship. I recently purchased a V40 in excellent condition."
"My husband and I bought a car from Volvo Crawley and we have been happy with the service."
"We are delighted with the car itself, which is a pleasure to drive."
Cons:
"After being told the car I was buying was immaculate, I was extremely disappointed to find the centre, leather armrest, scratched and marked severely."
"There was nothing spectacular about the level of service I received."
Overall Experience
Pros:
"The whole process was handled smoothly and professionally throughout."
"An excellent service from start to finish."
"The premises in Crawley are easy to find and very well presented, all the staff I interacted with seemed to genuinely care about their customers."
"The whole process of purchasing our car was smooth. The showroom was clean and modern."
"The entire process of purchasing our car was seamless."
Cons:
"The car was fairly priced, not a bargain by any means, but it had good options I was looking for."
"The service I received was second to none. I would like to thank Costas Poulios and Adam Hayward for providing a great experience from start to finish."