Address: Tring Rd, Aylesbury, HP20 1JH, United Kingdom
Phone: +441296486941
Rating: 3.9
based on 125 reviews.
Service
Pros:
"The staff were very quick and great."
"Staff both cheerful and helpful."
"Ample parking, comfortable atmosphere, prompt, courteous service and delicious food."
"We were there for my son's 30th birthday on Saturday 14th January and cannot fault anything."
"Staff lovely and friendly (Sam and Lorraine)."
"Generally lovely service each time we visit, especially last night (3/3/17) where we had a waiter who was genuinely uplifting and offered more than he needed to when serving our food and checking up on us."
"The staff were very helpful and friendly, there was a young chef on duty when we ate there."
Cons:
"After coming here as a loyal customer several times I won’t be returning due to the level of service & attitude of staff."
"After waiting to order food for 15min and not knowing when it would arrive as the staff were clearly under a lot of pressure... we left."
"Upon arriving and ordering our food and drinks through the app we waited over 25 minutes just for soft drinks."
"Phoned to book a table, you can't do it on the app. When we arrived there was no-one to seat you or take your order."
"When we arrived we waited ten minutes to be seated and as the pub was busy it seemed there wasn't enough staff to cope."
"Today the bar staff were noisy and I waited ages to be served even tho both bar staff had looked at me waiting but were too busy chatting noisily."
"Hi my experience at the Plough this evening was down right diabolical the bar service was very slow."
Food Quality
Pros:
"Food is decent and very good value for money."
"The food came out in order and hot."
"Had a lovely meal. Table available as soon as we arrived."
"Enjoyed a very good steak and peppercorn sauce and a desert. Well cooked and good portion size."
"Food was great and service fantastic."
"Food came out quickly was really tasty and at a reasonable price."
"The food was very good, chicken and steak cooked very well...."
Cons:
"We love The Plough and go there often, but today we had a hamburger, but sadly the actual meat on it was very hard and lumpy, and not soft and juicy like it should be."
"The standard of food was not food at all, rice was dry and vegetables over cooked."
"Couldn't eat one burger as it had some sort of juice all over it and everything was soggy."
"Unfortunately the chips & onions on both mixed grills were stone cold & same with the chips on the kids meal ordered as well."
"Ordered a ultimate chicken tikka got what looked like a microwave meal."
"Absolutely rubbish. Waited one hr for meal. Chicken still frozen at the bottom."
"Food is shocking I got a loaded steak and got no mushrooms or onion rings the chips where soggy."
Ambiance & Cleanliness
Pros:
"The place was clean and tidy, large seating area outside."
"The whole pub looks fresh, modern and cosy."
"There is a section for dog owners and they do a really great breakfast."
"The pub itself is clean and tidy, as well as the bathrooms."
"The hanging baskets brightened the place up outside."
"toilet facilities lovely and clean and all is ground level so suitable for wheelchair users, very happy with the service and premises."
"There is a playground at the back and lots of outdoor space for sitting in the sun and enjoying yourself."
Cons:
"But my biggest complaint is the cleanliness of the pub goodness knows when the there was any dusting done and the carpets cleaned."
"The kids play area all taped off which was a shame for the kids."
"Just went for drinks however there was a fly infestation, they were everywhere."
"The place looks a little tired."
"Think the place needs a little bit of TLC."
"The seats could do with a clean as most have quiet worrying marks on them."
"Chicken fajitas was awful, burnt black onions stuck to the bottom of the skillet."
Management & Staffing
Pros:
"Under new management which are turning this local gem back to a family pub."
"staff and management very approachable, park in garden for kids only problem is cars do tend to speed round near the park."
"Ross, Lorraine and PJ and the rest of the team were absolutely amazing."
"Staff are attentive, efficient and helpful."
"Booked an 18th Birthday here and the service was fantastic!"
"All the staff are really nice and friendly."
"Been in here during covid and now afterwards, both times great time and friendly staff."
Cons:
"The management (business) has cut down on the staff due to cost of living crisis."
"Need a few extra staff behind the bar now and then to speed up the service."
"Yesterday 2 behind the bar and could not get a pint etc! it was appalling."
"New menu very shortly looks promising but still problems being served as not enough people behind the bar as usual!"
"Service so awful it's laughable. Watched a guy polishing cutlery sneeze loudly into his cloth and carry on."
"We booked a table for 630pm hours in advance put down it was for food, we arrive and get told we would have to wait well over an hour for food, lack of communication."
"The worst experience I have ever had in any restaurant. The staff are rude and miserable."