The White Lion Reviews Summary

Atmosphere & Ambience

Pros:

• "Always a pleasure at this cosy little pub."
• "We were given a very warm & cheerful welcome by both Clare & Helen which made us feel at home."
• "The atmosphere was buzzing."
• "This place has got so much better in the last few weeks! New management I believe - would definitely recommend it for the food, atmosphere and lovely staff!"
• "A nice pub with 2 cocktails for 7 pounds after 5pm. Has a really nice atmosphere."
• "Lovely looking pub, staff fantastically friendly and very attentive which is why this is 2stars."
• "Lively beer garden with a real mix of folks."

Cons:

• "Seating area was very gloomy."
• "The background music is louder in the garden than in the pub."
• "Would be nice but far too noisy."
• "However, there was some issues with the building having quite a bad leak on the ground floor."
• "The pub is let down by the fact that it appears to have been neglected."
• "Too hot to be inside, but some lovely nooks and crannies in the old part."
• "When we went, the loos were quite pungent, even at the bar, so I didn't use the facilities."

Service

Pros:

• "Your staff as always cheerful, attentive and give good service."
• "Staff excellent and very friendly."
• "Staff were friendly and food was ok. Good portions and well cooked."
• "Sian has been particularly helpful."
• "Our waitress Ellie was amazing when dealing with our daughters food allergies and was very knowledgeable about the menu and what she could eat."
• "Friendly staff from the moment we walked in until we left."
• "The server called Jessica was very lovely and helpful and we had a great laugh."

Cons:

• "We walked in and no member of staff was to be seen."
• "Friendly service but unfortunately on Friday 15th over 50 minutes to receive our mains...just a bit on the slow side and no real updates."
• "Had to remind the staff 3 times for our food."
• "Sat there for about 20-30mins waiting for someone to come and take our order only to find out that we had to order at the bar - no one had bothered to tell us that when they showed us to our table."
• "Food was not as we asked,,no hot chocolate and they had no treacle sponge even though the lady took the order and then took money then came and said to me will give me refund and never came back to the table absolutely horrendous service and wouldn’t recommend to anyone ever."
• "Worst service I've ever had in any pub. I was stood at the bar and the barman continually ignored me so he could serve his mates or any female customers."
• "Visited your gillingham pub on 8/06/19 ordered our meal and drinks our money was on the bar visible it was £50 note when we went to pay we were told they didn't accept £50 we asked why and were told the manager didn't like them no signs to say this were visible."

Food Quality

Pros:

• "Personal fave - the Whitby scampi!"
• "The posh fish & chips with battered sea bass, very original."
• "Staff were friendly and food was ok. Good portions and well cooked."
• "My fish and chips was really good, fresh, crispy."
• "The food was excellent."
• "The beef was cooked to perfection."
• "Our meals were excellent, hot and delicious."