Specsavers Opticians and Audiologists - Brighton Reviews Summary

Customer Service

Pros:

• "Perry - Store Manager you are fantastic! Thank you for organising the replacement glasses for me so quickly and efficiently."
• "Had a contact lenses assessment at this branch with Mike, I think his name was, and he was extremely helpful. Explained everything what was going to happen and why."
• "Very professional and kind. Highly recommended."
• "Squeezed me in for an appointment on a Sunday afternoon, polite and friendly man greeted me and did preliminary air blow in the eye test, always a joy!"
• "They offered great service. The optometrist was excellent and provided a thorough re-evaluation of my eyesight."
• "Great customer service, and a very broad range of prescription glasses frames. Raquel was friendly, patient, and made sure that I was provided with the best frame to suit my lenses/prisms."
• "Fantastic team at Brighton Specsavers. So helpful, professional and knowledgeable."

Cons:

• "Terrible service at this store. The staff just lark around and don't serve you even though they know you are waiting."
• "This store refused to repair my glasses (which had been bought at this store) because I was due an eye test."
• "Selection of glasses available was also poor with little variety."
• "Unfortunately the whole lens fell out if my specs twice in the first 2 months of having them."
• "Got forgotten about for an eye test so was left waiting for 2 hours, after asking about it twice."
• "However the waiting time in going through the process of seeing the optician, to choosing your glasses is very slow & they constantly seem to be running late."
• "Appalling level of customer service. After making my appointment for a regular sight test online, I was told I would have to wait 3 minutes to see the optician. In fact, I was kept waiting for an hour with no explanation and not even offered a seat for the first 50 minutes."

Staff and Optometrists

Pros:

• "Dispensing optician Pete is an absolute asset to Specsavers Brighton branch."
• "Could not have been more friendly and helpful. My reading glasses lost a screw and consequently a lens dropped out, a nice young gentleman fixed this for no charge."
• "The lady optition I saw detected a detached retina & organised for me to go immediately to the hospital & I was operated on next day."
• "Optometrist Nathan Cook really put my mind at rest regarding a tricky work-related vision acuity standards issue."
• "Very thorough, eye test for both my Wife & myself was free, worth paying a tenner each for the new CT scan. All of the staff were helpful & not 'pushy' when it was time to pick frames etc."
• "Excellent staff obviously well trained, not pushy and gave good advice."
• "Optometrist was very friendly and professional, she answered all my questions and did additional checks on oddities I had mentioned with my sight."

Cons:

• "The impression of a highly functioning system does not live up to the reality of my experience which is of long waits and being overlooked."
• "I arrived the following day to be told the de-waxing could not be done, as that person only works a few days a week, this was a triage session only and that there would be a two week wait."
• "Booked an eye health check appointment for 14:45, waited for almost an hour before being called in at 15:35."
• "Booked an eye test for 2:50pm, ended up waiting another 45 minutes before I had been seen."
• "I have never genuinely been emotionally and physically defeated by store before, but now I have the privilege to say that Specsavers has finally popped that cherry."
• "Due to COVID19 rules you have to wait outside to be let in, understandably! I arrived on time for my appointment and was left waiting outside for over 10 minutes."
• "Waited 45 minutes to be seen for an eye test a few weeks ago, and today when I called up to reschedule my glasses pick-up I spent almost 20 minutes on hold before they hung up on me!"

Product and Selection

Pros:

• "Needed a closer establishment for the replacement of my driving glasses. Very friendly staff that were willing to help."
• "A large stock of glasses to choose from or just take in your prescription from another opticians and choose just frames."
• "Store always clean and tidy and flows nicely."
• "They are excellent team members, they give great support and advice about the glasses 👓, look after the costumes."
• "Amazing value for money & loyalty rewarded."
• "What a wonderful team that work here ! Straight from the second I walked in everyone was lovely. Really friendly and professional!"
• "Great service and good choice."

Cons:

• "I recently had an eyesight test where I was told my eyesight had deteriorated quite a lot since my test 2 years ago. When I obtained my new glasses I began to notice that I was experiencing lots of headaches."
• "Bit too sleazy for my liking, getting upsold before you leave without realizing that the free pair of glasses has now tallied your bill."
• "Waited 2 weeks for my glasses to find out they'd messed them up, not the best customer service and wasn't sure what sort of frames I could and couldn't wear."
• "The glasses I bought from Brighton store fell apart after 2days they were repaired but became loose and fell off after few days, having said this the eye test and staff were very good."
• "After a two-week wait for glasses, which I know is usual, only one pair available, and the staff had no idea when the other pair would be available."
• "Very disappointed with the service. I was going to buy two pairs of glasses with a prescription given to me 3 days ago from an ophthalmologist, but they would not accept it."
• "Super disappointed. I was a previous customer with Specsavers in my home country and after moving to Brighton I transferred over to the North Street branch. I went there a few months ago for a new eye test and purchased a new pair of glasses. After contacting them today I find out I am not on their system and have no access to my prescription file."