Winking Willy's Famous Fish & Chip Shop & Cafe Reviews Summary

Service

Pros:

• "Excellent service provided by Jake, our server."
• "The staff on the takeaway were very efficient and friendly."
• "The staff were always very accommodating, friendly and helpful."
• "Service was good, would recommend."
• "Customer service was very friendly, warm & welcoming."
• "The staff were friendly and attentive and made my stay a pleasurable seaside fish'n'chips experience."
• "Sian made our visit lovely. She went out of her way make sure we got what we wanted and was generally really friendly."

Cons:

• "Staff were rude when challenged."
• "The waitress didn’t know which one she was giving us. The overall experience was awful."
• "The staff are also incredibly rude."
• "Young female member of staff on the front counter, far too much fake tan, horrible attitude and dirty uniform for food service!"
• "The waiting staff we had was rude."
• "Very rude staff. Had to carry a double buggy upstairs without a door being opened by staff."
• "The attitude of staff was disgusting."

Food Quality

Pros:

• "The place was very clean and they have a rating of 5 out of 5 for food hygiene."
• "The food was excellent and reasonably priced and we couldn't have asked for more."
• "When I ordered the vegetarian lasagne, I was pleasantly surprised with the outcome."
• "The best fish and chips I've ever had, lovely big portions at a great price."
• "Food was excellent."
• "A lovely white and meaty piece of fish in a very light and crispy batter."
• "Amazing food and service. Ordered a 7-8oz fish and chips with bread and tea."

Cons:

• "Absolutely disgusting, no way was it cod."
• "Wouldn’t even give it to the dog, it was that bad. Fish was thin, flakey and dry and the chips were like soggy mash."
• "I’ve been in the past and the meal has been lovely but after going this evening I’ve ended up with food poisoning."
• "The taste of fish was rotten, and the fish very oily."
• "The fish and chips were lathered in grease."
• "The food tasted slimey and grim."
• "The fish could have been classed as sushi because it was raw."

Price and Value

Pros:

• "Very reasonably priced."
• "Prices were reasonable and it was a decent sized portion."
• "Good quality fish and chips right on the seafront at a good price."
• "Amazing fish and chips decent portions not over priced and very tasty."
• "Good value fish and chips including bread+ butter mushy peas and a big pot of tea."
• "Great portions and value for the quality of food."
• "Not bad 'alf decent grub (fish 'n chips), friendly staff + v.f.m. too."

Cons:

• "Thought it was expensive for fish and chips."
• "Paid £8+ for a small fish, a sausage and 1 portion of chips. The fish wasn't very warm inside, it tasted watery and was quite chewy."
• "Expensive...For minimum quality."
• "Over priced miniature piece of fish, smothered in oil, chips don't bother putting vinegar on because it floats straight off the oil."
• "Very over priced for what we received, an absolute Waste of money would not recommend!"
• "Extremely overpriced."
• "The food is well over priced!"

Accessibility and Accommodation

Pros:

• "Accommodated quite a few of us and a double buggy."
• "Dining in possible downstairs & upstairs."
• "Efficient, helpful and friendly staff, 2 storey dining room that sells beers and wine along with nicely cooked food what more can you ask for."
• "Place is cozy, over two floor. From second floor you have beautiful view in to the sea."
• "Plenty of seating and didn't have to wait long."
• "We used the take away and sat outside."
• "Nice tidy and clean restaurant."

Cons:

• "This isn't very disable friendly."
• "Discrimination against disabled people here."
• "I couldn't see a lift for disabled so I assume downstairs for wheelchair users."
• "Not very child friendly or wheelchair friendly as most of the seats are upstairs. pushchairs need to be folded up so not ideal when I had a load of things under the pram and 2 under 2s."
• "Service was very slow and had to struggle upstairs to put the pushchair out of the way."
• "Only the front part of the restaurant is accessible if you have mobility problems."
• "We were turned away as a family of 3 due to them having only tables for 2 or 4."

Ambiance and Cleanliness

Pros:

• "If you sit upstairs you get some great views!"
• "Had a nice view of the harbour from the bay window which adds to the relaxing atmosphere."
• "Tables were set out nice."
• "The place was clean and tidy, and the beach views were quite lovely."
• "Comfortable seating booth."
• "Overall a lovely restaurant too: lovely decor, high quality food and a nice atmosphere."
• "Beautiful food, brilliant brew & friendly staff."

Cons:

• "The Winking Willys wasn't very clean."
• "The cafe was clean..ish."
• "The table was dirty and top and underneath."
• "The smell of the restaurant was dreadful."
• "I counted 4 spiders webs and 3 spiders."
• "The fish and chips were lathered in grease."
• "There seemed like there was nobody to clean up, there was squashed chips on the stairs and under the tables."